Blackboard Support Contacts

Blackboard Support Contacts



Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. 



ITS Help

Email help@syr.edu for general Blackboard questions or troubleshooting.

For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.

In-Session Service Center Schedule

In-Session Service Center Schedule

Day

Phone Support Hours*

Sunday

8 a.m. - Midnight

Monday

8 a.m. - Midnight

Tuesday

8 a.m. - Midnight

Wednesday

8 a.m. - Midnight

Thursday

8 a.m. - Midnight

Friday

8 a.m. - 5 p.m.

Saturday

8 a.m. - 5 p.m.

*hours may be different during semester breaks




School/College Help

Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office. 

College of Law

Email lawhelp@law.syr.edu

Phone: 315-443-9561

iSchool

Website: iSchool IT Support

Newhouse

Email: newhelp@syr.edu 

Phone: 315-443-2436

School of Education

Email: soehelp@syr.edu

Website: SOE Technology Support Group

Phone: 315-443-5002

Whitman School

Email: wsmhelp@syr.edu

Phone: 315-443-2342

University College

Email: uchelp@syr.edu

Phone: 315-443-4956

Other Users

Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.





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