Answers Knowledge Base
Answers is Syracuse University’s public knowledge base for all departmental, college, or general collaboration documentation. Use the search bar at the top or the one below to get started, or see the topics further below on getting started with Answers.
Answers Documentation
See the following topics below for documentation on getting started with, contributing to, and administrating Answers spaces and content within.
Getting Started
See the following topics below for getting started on using the Answers knowledge base.
Content Contributor Documentation
Content Contributors, or Editors, within the Answers knowledge base are responsible for creating, updating, and managing content objects in spaces they have appropriate permissions to as designated by a Space Administrator. Content Contributors may also have the ability to manage attachments, organize content, and set content Restrictions within a
Space Administration Documentation
A Space Administrator is anyone in the space with the Admin Space Permission. All Space Admins listed within a space are responsible for the following: Point of contact for the space Moderation, upkeep, and review of the content within the space Space Permission management for users Space Administration Topics
Answers Updates
Starting February 2025, information on the monthly Answers releases will be included below.
A new Answers release occurs the second Tuesday of every month. This release contains the following updates:
See below for more detailed updates in the new release.
Weekly Mention Reminder
Users will receive a weekly email notification summarizing any mentions of them from the previous week that are unaddressed. By default, everyone will be automatically subscribed to receive this email. Users can also unsubscribe from this email at any time through their email settings.…
With the migration of the Answers application to the cloud brings about a wealth of new features and improved functionality within the app. Search has been drastically improved, colorful and exciting new ways to visualize content, and enhanced knowledge management and administration tools are just some of the incredible improvements with Answers in the cloud. See below for a list of documented features and changes. For a full list of all changes between on-prem and the cloud instance,…