Orange Tracker Updates: 2024/11/12

Release Summary

Release Details

Updated Project Settings Navigation

We've made some updates to the project settings navigation in Jira Service Management. The new navigation makes it easier to scan and find what you’re looking for, and aligns more closely with other Jira projects.

Related items are now in groups – considerably reducing the number of items displayed upon landing in project settings. These groups can be expanded and collapsed as required.

Labels have been updated for some items – giving a better indication of what to expect on pages.

Layout and patterns are now consistent across Jira – meaning you'll have a similar experience whether you’re using Jira or Jira Service Management.

Attention Insight on Boards

Find and address high-priority work on your board with the issues for attention insight for Orange Tracker. The insights panel brings attention to issues that are blocked or stuck so that you and your team can do your most impactful work first.

Select the Insights button on your board view to see the Issues for attention insight.

All is the default tab and shows all of your issues for attention. Blocked issues are blocked by their dependencies. Stuck issues have stayed in the same status for too long. What counts as ‘too long’ is calculated based on the amount of time other issues usually stay in the status. If the issue has spent longer in the status than 85% of other issues, it's considered stuck.

Cascading Form Fields

There may be times when you want to surface only specific values to customers that are dependent on another choice they've made. These could be on forms that need to capture a customer’s address, for example. Instead of seeing all possible cities or states, you can make it easier for customers by letting them narrow down their options by selecting a country first.

This is possible with cascading fields. This new field type lets you create conditional fields with two lists of values: a parent list of values and a child list of values that are dependent on what is selected in the parent list.

Nest Media and Codeblocks in Quote Formatting

We’ve added the capability to nest media (images, videos, etc.) and codeblocks inside of quotes in the editor. This allows for better context when formatting quotes.

• Media in quotes: Users can now embed images, videos, and other media types within quotes, enhancing visual context.

• Codeblocks in quotes: Codeblocks can now be nested inside quotes, making it easier to reference and highlight code snippets within discussions.

“Issue” Terminology Transitioning to “Request”

We’re reducing the use of 'issue' terminology in an effort to simplify our language and better suit all team types.