Orange Tracker Training Resources

Owned by Susan Watts

Last updated: Sep 18, 2023 by Brian Chabot

Training - Reading

Get to Know the New Jira Experience (Atlassian Documentation)

Getting Started with JSM for Agents (Atlassian Documentation)

Training - Video

Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)

What is JSM
Customer Portal
Request Intake
JSM Issue View
Queues & Request Triage
Reporting & SLAs
Asset & Configuration Management
Incident & Change Management
Automation & Project Administration

Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)

Atlassian's JSM Playlist (YouTube - 50 videos on various JSM topics)

Audience

AGENTS

On This Page

Related Pages

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Adding Customers to a Project in Orange Tracker
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Orange Tracker Create a Ticket for a Customer
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Orange Tracker Customer Notifications
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Orange Tracker Filters, Queues, and Dashboards
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Orange Tracker Comments and Talking to Customers

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