Create Orange Tracker Issue From Frevvo Submission - v10

Currently, there is no direct integration between Frevvo and Orange Tracker. However, there are methods in which to receive form submissions from a Frevvo form into Orange Tracker. Creating an Orange Tracker ticket upon form submission requires some slight modifications to the Frevvo form mechanisms. The following method outlines a way which utilizes Orange Tracker's email system when a form submission is emailed by Frevvo to the corresponding project.

Prior methods to submit into Orange Tracker used the "Reply To:" field to create an issue. This method should no longer be used. The "From:" field is now the appropriate field to be populated if you wish to submit into Orange Tracker.

Follow the process below to email submissions into Orange Tracker.

Edit the form that will have it's submissions pushed to Orange Tracker
Select the gear icon in the top bar of the edit page
Scroll over using the right-arrow, then select Document Actions
In the Select an Action sidebar, select the Send Email option
The form will automatically be sent out with and come into Orange Tracker with the email, its-forms@its-frevvo-prod1.syr.edu. If you wish the submitter of the form to be brought into Orange Tracker as the Issue Reporter, then the user name or email would have to be retrieved from an existing field in the form, and set as the From: address. An example is as follows, with a form field currently existing with a Name of netID. Inside and including the curly braces will be replaced with whatever the submitter has placed within the netID field in the form upon submission.