Frevvo Forms Decommission December 2024

Important information

Operating as an on-premise application for over 13 years, Frevvo Forms initially served as a form generator with a submission repository. It allowed users to build web forms and facilitated the sending of form submission data to the Orange Tracker system for ticket creation. More recently ITS has decided to decommission Frevvo Forms services, due to the availability of alternative solutions, substantial staff effort required for maintenance and upgrades, several incidents affecting functionality, and concerns regarding vendor support.

Syracuse University will continue licensing Frevvo, until the end of the Fall 2024 semester. Form owners should review and inventory their deployed form, then select alternatives aligned to the respected purpose of their forms. Form owners will need migrate forms, and move submission data before that time. ITS is recommending the use of the alternative solutions, listed below, in order to meet specific needs.

Syracuse University provided options available include:

Jira Forms (Recommended solution)
Qualtrics Forms
Microsoft Forms
Onbase Forms
Slate (TBD)

Form Software	About	Use Cases	Pros	Cons	Who Can Manage Forms	Access	Resources available (for more information)
Jira Forms	Jira Forms allow you to collect information and capture work from other project teams or stakeholders that have access to Orange Tracker or the Jira Service Management portal.	Help people outside your immediate team send work to your project team Collect the right information from other teams and stakeholders from the organization Receive certain requests or information by creating certain types of forms Collect the right information from other teams and stakeholders from the organization When forms are submitted their responses are submitted to your Orange Tracker project as work items for your team to begin working on. Ideal for Orange Tracker ticket creation requiring detailed information (more efficient than email) https://community.atlassian.com/t5/Jira-Service-Management-articles/Forms-Use-Case-Recruitment/ba-p/1935561	Integrates directly into Orange Tracker tickets, eliminating need to email submissions. Enables use of the team's standard Orange Tracker Project notification scheme Ability to access directly from Orange Tracker customer facing portal (allowing authenticated form submission) Project team (Consultants) are able to create new ticket using a Jira Form Link to Jira fields Create without Jira Admin Ability to add forms to request types Form templates Submitted forms are able to be updated by Customers	No embed option currently. Will be able to embed in Answers once moved to the cloud environment	Orange Tracker licensed staff (Project's Service Desk Admins/Team)	su-jsm.atlassian.net/jira	Orange Tracker Jira Forms https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/
Qualtrics	Qualtrics is web based software that allows the user to create surveys and generate reports without having any previous programming knowledge. Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means.	Surveys and feedback Short-term form usage https://www.qualtrics.com/support/common-use-case/common-use-cases-overview/	Built in SU accessible themes for personalization Authenticated access controls with user data available	Defined as a survey tool but form creation is possible No embed option	Faculty, Staff, Students	Syracuse University Qualtrics Survey Login	About Qualtrics Research/Survey Tool at Syracuse University Qualtrics Support & Training at Syracuse University
MS Forms	Microsoft Forms you can create a form, such as a survey or quiz, invite others to respond to it using almost any web browser or mobile device, see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.	Surveys and Feedback Quizzes and Assessments Event Registrations Employee Feedback Market Research https://techcommunity.microsoft.com/t5/nta-techies/exploring-microsoft-forms-a-comprehensive-overview/ba-p/3898016	Embed in Blackboard Embed in Confluence cloud Embed in webpage Integration with Office365 applications Ownership Transfer Proactive phishing prevention Personalization Share and collaborate Create surveys, quizzes and polls Option to secure with AD access only Accessibility features: Built in screen reader support, color contrast and high contrast, Keyboard navigation Increased document security Templates available	Unable to redirect responses to an alternate email address in forms (alternate options using Outlook or Power BI) Embed option iframe only	Faculty, Staff, Students	Microsoft 365 Forms Home	OCV - Embedding Google/Microsoft Forms Into Blackboard https://learn.microsoft.com/en-us/dynamics365/customer-voice/embed-web-page
OnBase	OnBase is an enterprise platform to capture, manage, access, integrate, measure and store business content. Includes integrated digital forms, data archival based on established retention policies, secure access control.	Dynamic Form- Data driven, responsive to user inputs Workflow creation MySlice visibility (e-forms tile) Advanced security features Enhanced document management Long-term use form Ideal for Syracuse University business processes with enterprise data capture needs.	Unity Forms Designer is a simple drag-and-drop interface Ability to add text/data, barcodes, images, and digital signature fields. Document submission management Submission notifications through email with selected frequency User groups PeopleSoft integration Enhanced Security	Access to OnBase is done through the FAST system. Required training, verified through our OnBase team Form link goes to OnBase portal Option to embed form restricted due to enhanced security OnBase administrator required Turn-around time	Staff	https://onbase.syr.edu* *OnBase login requires approved access.	/wiki/spaces/itseas/pages/158531784 /wiki/spaces/itseas/pages/158531800 https://university.hyland.com/learning-paths/l0028

Resources available for Training:

Microsoft Forms : https://www.linkedin.com/learning-login/share?account=76816226&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fmicrosoft-forms-essential-training%3Ftrk%3Dshare_ent_url%26shareId%3DHBjNmdo%252BTnW8Rx5jsvTXag%253D%253D

https://support.microsoft.com/en-us/office/create-a-new-form-or-quiz-3c39c220-e30e-401d-bb6f-c1861d5aea01

Onbase: https://university.hyland.com/learning-paths/l0028

Jira Forms: