Help and Support Pages

Search the pages below for information about specific Blackboard Ultra features and settings.

• Accessing Blackboard — Basic information regarding Blackboard access for Syracuse University instructors and students. 
• Updates and System Changes — With the transition to Blackboard Ultra Course View there has been an increase in the frequency that significant improvements are being made to the system. This page represents an attempt to summarize the most relevant changes for Syracuse University users.
• Events, Trainings, & Workshops — ITS Online Learning Services regularly hosts Events, Trainings, and Workshops on how to enhance teaching and learning with technologies. Events will be posted to this page along with links to registrations and applications.
• Blackboard Support Contacts — Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. 
• Editing Your User Profile — How to edit your Blackboard user profile, including accessing your user profile, changing your profile picture, and information regarding system settings
• Locating Courses — There are three primary reasons that instructors may have difficulty locating a course in the Blackboard course list. This page details all three with solutions for each. 
• Organizations — Blackboard Organizations are an extension of Blackboard Learn at Syracuse University to support non-course groups. These organizations can serve as an online meeting space for groups that would like a space for information sharing, collaboration, and communication.
  • Organization Enrollments — Organization roles control access to content and tools within an organization. Users with the role "Organization Leader" are responsible for adding, removing, and changing the enrollments of other users in their organizations.
  • Organization Self-Enrollment — An organization can be set for participants to self-enroll in an organizations that has been made available.  
• Blackboard General Information - Ideas
• Blackboard Integrations — This article provides an overview of the tools integrated with the Syracuse University Blackboard System with information about how to find support for each.

Ideas Pages

Search the pages below for guidance on more general online teaching/learning questions and suggestions for tools or policies to improve your online course experience.