Create Service Request

Owned by Lana Pettit
Last updated: Mar 03, 2024
6 min read

Maintenance Services (** Click on Manage box if you are presented with the Suite Navigator instead of the Service Request page)

  • Maintenance Type *Required
    • Default is Maintenance Services
  • Type of Issue/Request *Required
    • Use the magnifying glass to select the category that best describes your request.
    • You can type the first few characters if the category and click on tab to fill in the field once you're familiar with the available selections.
    • Once you select the Type of Issue/Request, this cannot be changed.  If you selected the incorrect category, start over by clicking on the Create Service Request link at the top of the page and selecting No to the question do you want to save your changes.
  • Location *Required
    • Use the magnifying glass to select the Building, Building and Floor, or Building, Floor and Room
    • You can type the first few characters of the building name to start limiting the list of values.
    • The second column in the list of values has the room numbers.
  • Phone *Required
    • Your phone number will need to be filled in only the 1st time you enter a service request.  It'll save for future requests.
    • You can change your phone if needed.
  • E-mail *Required, cannot be changed and defaulted
    • This defaults from your netid record.  It will be the syr.edu email associated with your netid.
  • Request Description
    • Summary of the problem/request *Required
      • This should be a short summary of the service requested
    • Optional Additional Information *Optional
      • Add any additional details that would be helpful for the service requested.
  • Attachments *Optional
    • Attachments added when the request is initially entered must be attached one at a time.
    • Attachments can be uploaded from your Phone camera
    • Attachments can be uploaded from your computer
  • Affected User *Required
    • This will default to the name of the person entering the request
    • Use the magnifying glass to select a different affected user.
  • Affected User ID *Required
    • This will default to the SU ID of the person entering the request or the SU ID of the selected affected user.
  • Affected User Phone *Required
    • This will default to the phone number of the person entering the request or the phone number of the selected affected user.
    • If a different person is the affected user and they have never entered a service request, enter the phone number of the affected user.
  • Affected User email *Required
    • This will default to the email of the person entering the request or the selected affected user
  • Click on the Submit Button
  • Box appears with 3 choices
    • View Details Add Attachments, you can view the details of your request and add additional attachments (multiple at one time).
    • Return, returns you to the Maximo Start Center
    • Create Another, allows you to create another service request.

Image of After Service Request Submit


Image of Maintenance Service Request

An email will be sent to the requester and affected user acknowledging the request.

Once a work order is generated to Facilities Services another email will be sent to inform the requester and affected user that the request is in progress.

Once the service is complete a final email will be sent to inform the requester and affected user that the request is resolved (i.e., complete)


**NOTE: If you are presented with the following page, please click on the Rocket Ship to go into the system

Image of Maximo Suite Navigator


Billed Services, this is only to be used by staff to request services from Facilities Services that will be billed to the department requesting the service.

  • Maintenance Type *Required
    • Default is Maintenance Services
    • Change to Billed Services
  • Type of Issue/Request *Required
    • Use the magnifying glass to select the category that best describes your request.
    • You can type the first few characters if the category and click on tab to fill in the field once you're familiar with the available selections.
    • Once you select the Type of Issue/Request, this cannot be changed.  If you selected the incorrect category, start over by clicking on the Create Service Request link at the top of the page and selecting No to the question do you want to save your changes.
  • Location *Required
    • Use the magnifying glass to select the Building, Building and Floor, or Building, Floor and Room
    • You can type the first few characters of the building name to start limiting the list of values.
    • The second column in the list of values has the room numbers.
  • Phone *Required
    • Your phone number will need to be filled in only the 1st time you enter a service request.  It'll save for future requests.
    • You can change your phone if needed.
  • E-mail *Required, cannot be changed and defaulted
    • This defaults from your netid record.  It will be the syr.edu email associated with your netid.
  • Department Number *Required
    • Use the magnifying glass to select the correct department number making the request.
  • Name *this will fill in from the department number selected
  • GL Chartstring *Required
    • Use the magnifying glass to select the correct chartstring to be charged
    • Please note the required format if you are typing the chartstring in the box (also note Mycode is a different field)

                           Chartstring Format Examples:

      • SYRUN.11.31005.00001.560409
      • SYRUN.15.31005.12345.560409
      • SYRUN.16.31005.12346.560409
      • SYRUN.13.31005.00013.560409.12345.001.01
  • Mycode *Optional 
    • Use the magnifying glass to select the correct chartstring to be charged
  • Description *this will fill in from the mycode selected
  • Attributes
    • Fiscal Year Agreement on File?This replaces the old purchase requisition form. *Required
      • If there is a standing order on file for service with Facilities Services, enter or select Y
      • If there is no standing order on file for service with Facilities Servies, enter or select N
    • Authorized Approver *Required
      • Enter the name of the departmental approver.
  • Request Description
    • Summary of the problem/request *Required
      • This should be a short summary of the service requested
    • Optional Additional Information *Optional
      • Add any additional details that would be helpful for the service requested.
  • Attachments *Optional
    • Attachments added when the request is initially entered must be attached one at a time.
    • Attachments can be uploaded from your Phone camera
    • Attachments can be uploaded from your computer
  • Affected User *Required
    • This will default to the name of the person entering the request
    • Use the magnifying glass to select a different affected user.
  • Affected User ID *Required
    • This will default to the SU ID of the person entering the request or the SU ID of the selected affected user.
  • Affected User Phone *Required
    • This will default to the phone number of the person entering the request or the phone number of the selected affected user.
    • If a different person is the affected user and they have never entered a service request, enter the phone number of the affected user.
  • Affected User email *Required
    • This will default to the email of the person entering the request or the selected affected user
  • Click on the Submit Button
  • Box appears with 3 choices
    • View Details Add Attachments, you can view the details of your request and add additional attachments (multiple at one time).
    • Return, returns you to the Maximo Start Center
    • Create Another, allows you to create another service request.

Image of After Service Request Submit


Image of Billed Service Service Request

An email will be sent to the requester and affected user acknowledging the request.

Once a work order is generated to Facilities Services another email will be sent to inform the requester and affected user that the request is in progress.

Once the service is complete a final email will be sent to inform the requester and affected user that the request is resolved (i.e., complete)