Office of Information Technology
- Christopher Fox
- Michael Currie
- Lisa Rosbrook
- Hannah Hein
Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).
October 9, 2018
Today, VPA faculty and staff received an email from the Dean's office providing an overview of the University's newly approved policy governing the procurement of information and communication technology (ICT). The policy aims to ensure hardware, software and services purchased for use at Syracuse University reach as broad and diverse an audience as possible by ensuring compliance with University expectations and government regulations for accessibility. Please note, the process to vet new and renewing technology for compliance may extend the purchasing timeline, and does require involvement from faculty and staff requesting new ICT.
September 24, 2018
Please welcome Paul Shedd, new Computer Consultant I, to the VPA IT Team! Paul will be assisting with help desk duties, so you're sure to see him around campus.
November 13, 2017
Over the summer break and throughout the fall semester, VPA IT has been busy transitioning all college printing into the campus PaperCut print accounting system. PaperCut tracks volume to help us better manage deployment of the college's printer fleet, and serves as a payment gateway to apply a nominal charge for student printing to recoup the cost for hardware and consumables. We've put together some new documentation to assist you with adding the new print queues to your computer. If you require additional support for printing, copying or document scanning services in the college, please submit a new support request through OrangeTracker.
Office Hours
The Office of Information Technology follows standard campus administrative office hours: Monday through Friday 8:30am - 5:00pm during the academic year, and 8:00am - 4:30pm over the summer break. The office is closed for holidays as recognized by the Office of Human Resources. Support requests submitted outside of office hours will be addressed the following business day.
Contact
Requests for IT support can be submitted via email to vpa@su-jsm.atlassian.net.
Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are sometimes unstaffed as personnel attend to duties elsewhere on campus, and staff present may be unable to offer immediate assistance due to already scheduled commitments.
Staff
| Title | Name | Phone | |
|---|---|---|---|
| Director | Christopher Fox | cbfox01@syr.edu | 315-443-7295 |
| Computer Consultant II MicrosoftPlatform Engineer | Michael Currie | mcurrie@syr.edu | 315-443-7295 |
| Computer Consultant II Apple Platform Engineer | Paul Shedd | poshedd@syr.edu | 315-443-7295 |
Computer Consultant I | Dereck Place | deplace@syr.edu | 315.443.7295 |
| Computer Consultant I | Dan Klosowski | drklosow@syr.edu | 315.443.7295 |
Sources and Relevant Links
| Name | Description |
|---|---|
| OrangeTracker | Syracuse University's OrangeTracker support request system is used by VPA IT to track progress on submitted requests and communicate with our customers. |
| VPA Faculty & Staff Resources | An intranet micro-site hosting forms, guides and other office information relevant to VPA faculty and staff. |
| VPA IT Operating Practices and Policies [PDF 145KB] | A PDF guidebook of IT operations and policies in VPA. |