Newhouse Remote Desktop Services - RDS

Newhouse's Remote Desktop Services (RDS) is a virtual desktop environment to remotely access a customized Newhouse desktop with specialty licensed academic software from any computer (personal or university managed) with a stable broadband internet connection.

Who has access? This Newhouse RDS solution is available to select Newhouse students, faculty, and staff, and students who have been given access permissions based upon their academic need for the software that has been installed on this desktop.

• Before you Connect
• Configuring and Connecting to RDS
• Connect to Newhouse RDS via Web Browser
• Connect to Newhouse RDS using a RDP Client
• Software installed on the Newhouse RDS

Before you Connect

Before you connect, please note the following important considerations for using the RDS solutions.

• Save your work to a network location

  • Just like physical labs, any files saved to the local C: drive will be removed permanently.

  • Save to G: or H: network drives, or cloud-based Onedrive

• Save your work often

  • Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.

• Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
• Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web user interface.
• Please be aware: Users are required to have their Microsoft Two-Factor Authentication setup before using RDS.
• Idle sessions will automatically be logged out after 4 hours.

Configuring and Connecting to RDS

Users are encouraged to access RDS using a web browser, but can also do so using the remote desktop client (RDP). 

Connect to Newhouse RDS via Web Browser

Connect to Newhouse RDS using a RDP Client

Connect to Newhouse RDS via Web Browser

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.

1. Using any web browser, navigate to rds.syr.edu.
   
   
2.  Respond to the Microsoft Two-Factor Authentication notification when prompted.
   
   
3. If you are not logged in already, you will be prompted to do so using your full University email address (NetID@syr.edu) and password.
   
   
4. Under Work Resources, select and double-click the Newhouse icon.
   
5. You will be prompted with a popup-dialog box asking you to allow the remote computer to access printer and clipboard functions on your computer.
   This is completed by checking or unchecking the boxes labeled Printer and Clipboard and then clicking on Allow.
   You can also disable this popup in the future by checking the box labeled Don't ask me again for connections to this computer.
   
6. To sign-out, click on the user account icon in the upper-right hand corner of the Remote Lab window, which will open a Sign Out button. You will be returned to the main login page.
   
   

Connect to Newhouse RDS using a RDP Client

You must first receive the RDP file from a web browser in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.

1. Using any web browser, navigate to rds.syr.edu.
   
   
2.  Respond to the Microsoft Two-Factor Authentication notification when prompted.
   
   
3. If you are not logged in already, you will be prompted to do so using your full University email address (NetID@syr.edu) and password.
   
   
4. In the top right is a sprocket icon, , click on it.
   
   
5. In the Settings Pane, select the radio button to "Download the rdp file". 
   
   
6. Under Work Resources, select and double-click the Newhouse icon.
   
7. A RDP file named "Newhouse.rdp" should start downloading usually to your web browser's default download location and can now be opened.
   
   Note: Users on the Mac platform may need to download the Microsoft Remote Desktop client from the Mac AppStore to use the RDP file.
   
   
8. You will be prompted with a login
   1. Under username, enter your email: <Your NetID>@syr.edu
   2. Under password, enter: <Your NetID Password>
      

Important: It is recommended that a fresh copy of the RDP file is downloaded for every new session due to periodic file expiration for security purposes.

Software installed on the Newhouse RDS

* Please be aware that not all Newhouse Lab and/or ITS Lab software is available in this remote desktop solution. 

Need Help?

For further technical assistance, please email your issue to newhelp@syr.edu .