Request Network Services

So that we may best assist you; all requests must be made in writing.
In order for your work request to be scheduled, all of the requested information must be supplied.
Requests will not be accepted from student employees, graduate assistants or any other unauthorized staff members.

Computer Not Working?

Here are a few easy trouble shooting steps you can take if your machine is not working properly:

Have you done a cold reboot? Not just a restart, but turn the machine off, wait a few minutes and turn it back on?
Plug another known working PC or laptop into the problem port and see if that works?
Trying plugging your machine into a known working port. If the machine works fine in another port, please let us know.

To Make a Request

If you wish to make a wired or wireless connection request; please complete the appropriate Request Form, using either Firefox or Chrome browser, and we will be in touch with you shortly:

To request a NEW wired connection or a site survey for additional wireless coverage

To MOVE an existing wired connection

Costs

Site surveys/estimates are provided at no charge with the exception of more complex surveys.
A technician will be assigned to perform a site visit and cost estimate. The technician will advise you as part of their survey and estimate as to what course of action is needed.
If there is no cabling or jack in the room please make note of this in your e-mail, since additional charges will apply.
If a new pathway for voice/data cable or an electrical outlet is needed, you may be instructed to contact Physical Plant for installation.

Billing

An official request includes the chart string that you wish to be charged and must be made by the authorized signer for that department/account.
All charges will be billed directly through the campus general ledger service.

Scheduling

Installation requests will be scheduled within 3-7 business days after all of the required information is provided.
You may expect a wait of at least 7-10 business days during peak times.
Any requests for installation during the summer must be made 6 weeks prior to the start of fall semester in order for the work to be scheduled and completed prior to the start of classes.

Complex Surveys

Any surveys that include entire buildings, new construction projects, or large wireless network installations will be billed at an hourly rate.
Please send all requests for estimates to Wiring@su-jsm.atlassian.net and a technician will be in touch with you regarding the site survey.