Support

Suite 114 walk-in support

The suite door will be kept locked at all times and admittance is by appointment only.

For emergency support, ring the doorbell or contact IT through telephone, Remote Support Button, or email.

If admitted into suite114, only enter the area in front of the Service Desk.

Masks must be worn at all times.

Please be mindful of social distancing requirements.

In-Office Support

In-office support is limited to necessary cases where remote support is not effective.  IT staff will enter your office space wearing  PPE including masks and gloves. Please make an effort to clean all surfaces and items that IT staff may come in contact with prior to arrival.  

Classroom support

Each classroom is equipped with a telephone and a remote support button located on the desktop of the teaching station computer. Please one of these methods to contact IT.

Telephone Support

During the academic year, Monday-Friday 8:30 am - 4:30 pm, please call 315-443-2342.

Remote Support

Bomgar(Beyond Trust)

Classroom and Whitman managed PC/Mac computers are equipped with an easy access shortcut for requesting remote assistance. 

Zoom

To speak with a support representative via Zoom, click the below link. The Zoom meeting will be staffed during normal business hours.

Services

Loaner items

Equipment troubleshoot/repair

Items dropped off for service will be cleaned before and after being handled.  

Equipment procurement