Network Outages

During Regular Business Hours

Complete the Wired Network Outage Report form to report slow, intermittent, or no wired network connection.

Complete the Wireless Outage Report form to report a wireless incident, a weak signal, or no signal.

If you are unable to use the form

Please call ITS Help at 443-2677. In order for us to better help you; please be prepared with the following information: 

• Exact nature of trouble. (i.e. broken jack, no network connectivity)
• Circuit Number: 2TBxxxx or 2TCxxxxx
• Building and room number.
• Name of contact person and their phone number.
• What type of device is not connecting to the network (i.e. PC, laptop, printer, wireless device, ECM controller, cash register, door access device)
• Are you trying to connect via AirOrange (wireless) or via the standard wired campus network?
• How many clients or what systems are being affected by this outage.
• When did the outage occur?
• What has been done to trouble-shoot the device and what leads you to believe that the wiring/port is the problem.
• It is expected that ALL computer support staff (DSPs or ECM support staff) will go on-site (to that location and device) and make an attempt to trouble-shoot the device in question before calling in a request for a network trouble call.

Requests for Residential Student Service

All students must contact ITS Help at 443-2677 with any ResNET issues or requests.