Captioning With AST/CaptionSync

S.U. Discounted Pricing 

In order to make it easier for everyone to comply with Syracuse University's ICT Accessibility policy, ITS has negotiated discounted pricing  with  Automatic Sync Technologies (AST) for providing captioning and transcription services.

Syracuse University and AST have worked together for over 12 years to offer high-quality, low-cost captioning services through integration with Ensemble Video.  With CaptionSync, AST services can now be incorporated into the workflow for captioning a wide variety of video formats for other platforms, such as YouTube, Vimeo, and Blackboard.  See the CaptionSync Services List for additional services.

• You need live captioning for a Blackboard Collaborate session
• You have a video in Kaltura that you would like to have professionally captioned.
• You have a video on your YouTube or Vimeo channel that needs captions.
• You have a video that will require audio description.
• You would like to have a YouTube or Vimeo video that you do NOT own captioned.
• You need live captioning for an event.

Syracuse University Accounts

Because this discounted pricing is based on volume we need a way to be able to track how much captioning we are doing across the University. We have set up a single, primary account for Syracuse University, and each department/unit that would like to take advantage of this pricing can request a sub-account. This will allow you to create and manage your own users, submit and track your own captioning requests, and handle your own billing, while still being able to take advantage of the volume pricing.

See the Current List of Syracuse University Sub-Accounts to find out if your department is already set up for a sub-account. 

Create an Account for your Department/Unit

To create a sub-account for your unit:

1.  Go to the AST/CaptionSync login page and choose 'Sign Up Here'
2.  Fill out the form using your own information under User
3. Enter your department/unit billing information
4. Enter Reference Code: Syracuse
5. Click Apply for Account

Once your account is confirmed you can then use your dashboard to add users:

1. Choose Settings
2. Choose Manage Users
3. Choose Add New User
4. Choose level of access 

And that's it!

General Information

• Description of Services Available
• Getting Started for Syracuse University
• CaptionSync Knowledge-base
  • Getting Started for New Users
  • CaptionSync FAQs
  • Caption file formats
  • Service Billing Codes
• General Questions: info@automaticsync.com or 877-278-7962
• Technical Support: support@automaticsync.com

Syracuse University Discounted Pricing

Captioning and Transcription Services

*Extended pricing is the most economical option and is unique to Syracuse University clients. Turnaround time would typically be between 4-10 days and requests are routed to a junior transcribers pool. These would still be AST-trained, professional transcribers but would be less experienced than their normal transcriber pool.

Audio Description Services

Real Time Captioning and Text Interpreting Services

Current List of Syracuse University Sub-Accounts

The following departments/units already have accounts on AST/CaptionSync. Please contact accessibleIT@syr.edu  if this information needs to be updated. If you do not see your department listed, contact your DSP or IT Director.