Graduate Student Handbook

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Last updated: May 06, 2024 by Jelena Mlikota
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Part 1: Graduate Education at the iSchool

Welcome

Welcome to the Syracuse University (SU) School of Information on Studies (iSchool). This student handbook is designed primarily for both full-time and part-time students, and should serve as an advising guide for those pursuing the graduate program of study for students in the School of Information Studies. While the handbook covers some aspects of the program for online students, they should consult with their online student success advisors at studentsupport@ischoolonline.syr.edu on specific questions in regards to admissions, course selection and sequence, and registration. This handbook covers academic and administrative policies that all graduate students must follow. Please consult the websites linked throughout this handbook for additional information.

All information concerning academic requirements, courses, and programs of study is contained in the Course Catalog. This student guide does not constitute an irrevocable contract between the student and the iSchool. The iSchool reserves the right to change, discontinue, or add academic requirements, courses, and programs of study. Such changes may be made without notice, although every effort will be made to provide timely notice to students. It is the responsibility of the individual student to confirm that all appropriate degree requirements are met. 

About the iSchool

The iSchool is one of several schools at SU and has a unique blend of programs. The faculty and the courses in the iSchool, however, are not divided into traditional departments like most schools.  Instead, we have a united faculty body made up of tenured faculty, leading industry practitioners, and scholars with diverse research and academic interests, committed to teaching all iSchool students.  This means that in your experience as a graduate student there will be many courses in which your classmates will represent a mix of iSchool students and students from other degree programs, which allows students to learn from those pursuing other professional goals. While providing diversity in terms of coursework and faculty expertise, a common thread ties all the courses together to create technologically competent, people-oriented, creative information professionals. 

Academic Resources

Faculty, Staff, and Peers

The iSchool firmly believes that advising is a cooperative and multifaceted process, and encourages students to seek input from a variety of sources. Faculty, staff, and peers are critical resources and all contribute to student success. 


Information Resources

In addition to the information in this guide, Syracuse University, the Graduate School, and the iSchool provide services and resources to students that should be taken into account when planning a program of study. Some of the most important for students include:


Course Catalog

Refer to the Graduate Course Catalog, for SU rules and regulations, and program requirements. It is the student’s responsibility to be informed about program requirements, and students should consult their program director, program manager, or graduate academic advisors with any questions or uncertainties.


MySlice

MySlice is Syracuse University’s online portal to critical information resources for applicants, students, faculty, and staff. Here, students can view information on academics, advising, class schedules, enrollment, bursar account, financial aid, housing and meal plans, and parking and transit services.


Degree Works

Degree Works is a web-based tool to help students and advisors monitor a student's progress toward degree completion. Degree Works can be accessed by going to MySlice> Advising Tile> Degree Works. 


Academic Calendar

The Syracuse University Academic Calendars provide information on registration dates, financial deadlines, withdrawal deadlines, degree award dates, and when to expect final grades. Students are expected to know these dates when adjusting their schedule or performing other processes. There are two academic calendars: an academic year calendar that lists important dates and deadlines for fall, spring and summer semesters, and a quarter term calendar that provides important dates and deadlines for online classes. Students are encouraged to look up deadlines in MySlice here: 

Academic Deadlines- Search for Classes> class list view> click on the Dates and Deadlines calendar icon next to the class

Financial Deadlines- Billing/Payments> Financial Deadlines


Class Search and Class Schedule

Students can perform a class search or find their class schedule by visiting MySlice and clicking on the Class Search or My Class Schedule tile.


Email and Listservs

Syracuse University established the @syr.edu email as a primary vehicle for official communication with students, and all email communications will be sent only to this address. The iSchool uses your SU email address to maintain a listserv for your program where students will be notified of new course offerings, internship and job opportunities, and other events.  Students are responsible for monitoring their SU e-mail account for all email communications sent to the @syr.edu email address. Students will be added to their program listserv automatically once they are matriculated into the program. A list of available listservs can be found here: https://su-jsm.atlassian.net/wiki/display/ischool/Listservs. 


Graduate School Website

Individual graduate programs are administered by departments or interdisciplinary committees and are subject to approval by the appropriate schools and colleges and by the University Senate. These policies and standards are administered by the Graduate School. Visit graduateschool.syr.edu for more information.


iSchool Website

The iSchool website will be your best resource as you figure out your academic career at Syracuse, and how to get involved in the iSchool community. Here, you can find iSchool directory, advising webpage, FAQs, and other student resources. Visit ischool.syr.edu/.


Online Programs

Since 1993, the iSchool has been offering high-quality graduate-level online learning opportunities to students around the world.

Each year, students representing a broad range of professional, cultural, and academic experiences, ages, and geographic locations join the iSchool online education programs. Courses are expertly designed to blend asynchronous coursework with weekly, online, face- to-face live synchronous sessions in order to enhance student learning and engagement. Through this custom-designed blend of asynchronous and synchronous online learning,  iSchool online students can learn virtually anytime, anywhere, earning an SU degree with flexible study schedules and no need to relocate.

The iSchool takes a unique approach to online learning.  Our online students earn the same degree as campus students, and the only difference is the mode of learning. iSchool online classes are taught by the same faculty who teach campus classes, who work with world-class content developers, and are formally trained in online pedagogy.  Our online students have access to a dedicated student support team that helps students acclimate to the virtual campus, guides academic planning, and offers additional support services specifically for online students.  To learn more about our online programs, visit ischoolonline.syr.edu.


Academic Calendar

One difference between our campus and our online  programs is the  academic calendar . Campus programs  are semester based and run three times per year for 15 weeks: one in the fall, which begins in August, one in the spring, which begins in January, and one in the summer, which begins in May.  Courses offered in our online  programs are quater term based andrun four times per year,  for 11 weeks.  Both academic calendars can be found at syracuse.edu/academics/calendars/quarter-term/. This academic calendar lists registration dates, financial deadlines, first day of asynchronous coursework, first day of live face-to-face classes, final examination dates, grade availability, etc.


Academic Support

Throughout their time in the program, online students will have access to one-on-one guidance from instructors, social and academic study groups, and university library resources.  They will also be connected with a student success advisor who will assist them with academic and non-academic matters, such as time management.  Once enrolled in the program, the iSchool’s student success team can help acclimate students to the virtual campus and offer technical support.  Online student success advisors can be reached at studentsupport@ischoolonline.syr.edu.


Orientation

Prior to the start of classes, all online master’s students will participate in a Program Expectations webinar and complete an online iSchool Orientation Course. The Program Expectations webinar takes place in a live, online format and covers the topics of student support services, the three student interfaces: MySlice, 2U, and SU email. It also includes technical requirements, an introduction to the iSchool Orientation Course, and general course expectations. The iSchool Orientation Course is a self-paced, online course hosted on the 2U learning management system. The course allows students to become familiar with 2U, through which they will access all courses, grades, upcoming events, peer contacts, and specialized student groups, as well as to become oriented to the school and profession. Students have access to the 2U platform and iSchool Orientation Course upon matriculation, and cannot begin courses until the iSchool Orientation Course is completed.


WeWork Global Access

As an iSchool@Syracuse student, you will have access to all WeWork spaces through a Global Access membership. WeWork is a global community of more than 240 workspaces where you can focus on your studies, attend online classes, organize meetings, and learn on-the-go.  In addition to these tools for successful online learning, the programs offer a wealth of support services and career guidance resources. Please email admissions@ischoolonline.syr.edu to learn more.


Certificates of Advanced Study (C.A.S.)

The Certificates of Advanced Study at the iSchool are 15-credit graduate-level certificates that can be taken as stand-alone certificates or as part of a graduate degree program. With a little planning, it’s possible for students to receive both a master’s and a C.A.S. from the iSchool with little to no additional coursework necessary beyond the master’s degree. Students who consider an iSchool C.A.S. want to study the latest in information field trends, learn about emerging technologies, boost their workplace edge, freshen their resume, and keep current with changes in the profession.


How to Complete a C.A.S. with  MS degree

If students wish to add a C.A.S., we strongly encourage them to add their chosen C.A.S. in their second semester of study by completing an application.  For information on how to apply, please contact  iadvising@syr.edu (campus students) or studentsupport@ischoolonline.syr.edu (online students).   

For a complete list of certificate programs please visit the Course Catalog. 

Points of Contact at the iSchool

Program Directors

Jeffrey Saltz is the program director for the on-campus and online M.S. Applied Data Science,  M.S. Information Systems, M.S. Information Systems for Executives, and the C.A.S. in Information Security Management, Cloud Management, and Enterprise Technology Leadership. He acts as a central resource for questions regarding program requirements and as a liaison between individual programs and the iSchool. In this role, the program director is a student’s advocate for matters concerning policy, procedures, and special issues that might arise. He assists students with issues or questions related to courses and/or faculty.

Megan Oakleaf is the program director for the on-campus and online M.S. Library & Information Science, M.S. Library & Information Science: School Media and the C.A.S. in School Library Media.


Student Services

Kristyn Russell is an Academic Advisor for campus graduate students. Kristyn assists all iSchool campus graduate students with questions regarding degree requirements and course registration.

Tess Schaufler is an Academic Advisor for online graduate students.

iAdvising

All graduate campus students should  email iAdvising@syr.edu with any questions regarding course selection and availability, registration, graduation requirements, petitions. A dedicated staff monitor the iAdvising account on a daily basis.

Studentsupport@ischoolonline

All graduate online students should email studentsupport@ischoolonline.syr.edu or directly with their online student support advisor with any questions regarding course selection and availability, registration, graduation requirements, and petitions.

Part 2: Graduate Student Policies and Procedures

Code of Student Conduct

Students at Syracuse University are expected to conduct themselves in a manner supportive of the educational mission of the institution. Integrity, respect for each person and the property of others, and a commitment to intellectual and personal growth in a diverse population are values deemed fundamental to membership in this University community. For more information, visit Community Standards website.

Academic Integrity

Syracuse University aspires to the highest standards of integrity and honesty in all endeavors. The Academic Integrity Policy is designed to make integrity and honesty central to the SU experience by: setting forth clear, ethical expectations for students in their academic endeavors; promoting consistency of standards and practices across colleges, schools, and programs; encouraging reporting of suspected violations; and facilitating the resolution of cases as promptly as possible while providing thorough and fair consideration for students and instructors. Education is a central goal of the policy, including affording students an opportunity to discuss and learn from academic integrity violations.

Syracuse University’s academic integrity policy and procedures are administered by the Academic Integrity Office (AIO) in the Division of Academic Affairs, and all schools and colleges. The AIO works with faculty, instructors, students, and staff to promote understanding of Syracuse University’s academic integrity policy and coordinate its administration. The office also maintains records of all academic integrity cases. Students must open a summary of Syracuse University’s Academic Integrity expectations in MySlice twice a year and provide their electronic signature agreeing to uphold the AI policy.

Academic Integrity Expectations

SU classifies academic integrity expectations in four broad categories which are designed for educational purposes: credit your sources, do your own work, communicate honestly, and support academic integrity. Neither the categories themselves nor the examples of violations are exhaustive. Any action that improperly influences the evaluation of a student’s academic work, gives one student unfair academic advantage over another, or encourages the violation of academic integrity by others constitutes a violation of this policy. SU sets general guidelines for University-wide academic integrity standards. In recognition that learning objectives vary across courses, SU also strongly encourages instructors to establish course-specific academic integrity expectations, particularly with regard to what forms of collaboration are allowed and prohibited. It is the responsibility of all instructors to communicate course-specific academic integrity expectations to students. Any student who is uncertain whether an action she or he is considering would violate academic integrity expectations is responsible for asking the instructor or consulting the AIO beforehand. Although most violations of academic integrity expectations will be course related, the SU has the authority and responsibility to respond to suspected violations in any context in which there is a threat to academic integrity at SU or involving SU students, courses, or programs.

To read the full Academic Integrity Policy, visit  https://class.syr.edu/academic-integrity/policy/

Student Status

Full-Time and Part-Time

Maintaining full-time status can be important for a number of reasons including financial aid and visa status compliance. For information on how to maintain full-time status please visit the Course Catalog   > Academic Rules> Student Status page. 


Student Status for International Students

International students have a number of rules to consider to maintain their visa and I-20 status. Please visit Center for International Services to learn more. 

Registration and Grading

Students must be officially registered in order to attend, be evaluated, audit, and participate in classes. An instructor may not allow students to attend classes and/or submit work unless their name appears on the official class roster. The same rule also applies to internships taken for credit, independent studies, experience credit, and so on. Instructors have the option to administratively drop students who do not attend the first week of classes. Before registration, all holds need to be cleared. If outstanding bills are not paid, early registration for the next semester may be impacted. Please refer to the academic calendars to view registration dates for each semester or quarter terms. iSchool students will be limited to 13 credits without special permission per semester, and prerequisites of all courses will be enforced.


Adding and/or Dropping Courses

Registration and schedule adjustment takes place in MySlice up until the class add/drop deadlines. Please consult the academic calendar on SU’s website or in MySlice as stated above in the Academic Calendar section.  Adding or dropping  courses after the stated deadline is not permitted.  Withdrawing after the financial drop deadline has severe financial consequences. Tuition will not be refunded after that date and your financial aid may be affected. 


Auditing Courses

Students may only audit a course with the instructor’s approval. Audited courses do not earn academic credit  and are not counted toward enrollment status. Financial information about auditing can be found on the Office of the Bursar website. Online courses may not be audited.


Incomplete Grades

An incomplete grade may be granted to a student only if it can be demonstrated that it would be unfair to hold the student to the normal limits of the course. Illness or other exceptional circumstances are the usual basis for consideration.  Students requesting an incomplete must discuss their options with the instructor before grades are submitted for the semester. For more information on incompletes please visit the Course Catalog Rules and Regulations page. 


Minimum GPA to Continue Graduate Work

 Graduate students are required to maintain a 3.0 GPA to remain in good academic standing and cannot earn a degree with a GPA below a 3.0. If students do not maintain a 3.0 GPA, they will be placed on academic probation.  Students who repeatedly withdraw from classes or do not successfully complete course(s) will be put on probation due to lack of academic progress. After one semester, if students have not returned to good academic standing, they may be suspended from the program. 


Minimum GPA to Graduate

In order to graduate, graduate students must earn a 3.0 cumulative GPA.

Retaking Courses

Graduate students may retake a course in which they earned a grade of C+, C, C-, or F, with the approval of their department/college and the Graduate School. Graduate courses may be retaken only once. A repeated course replaces the original course on the student’s degree program of study, but both the original course and the repeated course will appear on the student’s transcript and both courses will calculate in the GPA unless the original course is flagged. For information on how to flag a course, please speak to your academic advisor.


Time to Degree

Students must complete their degree requirements for their master’s  within seven years from the time the student registers for the first course to be used in the master’s degree program. If a student does not meet this requirement, the student may petition their school/ college for reinstatement of credits that were completed outside the seven-year time frame.


Transcripts

SU maintains a permanent academic transcript showing a complete list of courses and grades earned by each student, matriculated or non- matriculated, who takes credit-bearing coursework through any SU program. The transcript may not be modified or selectively altered for any reason, including ignorance of deadlines or academic rules. Once a degree is conferred, the transcript may not be changed except in cases of subsequently discovered fraud or academic dishonesty, when assessments that more accurately represent academic work completed prior to degree certification are discovered, or to correct administrative errors. In extreme cases, such changes may include the rescinding of a degree. Transcripts may be obtained from the Registrar’s Office. SU reserves the right to withhold copies of transcripts of students who have not fulfilled their financial obligations to the University or by request of the Office of Student Rights and Responsibilities.


Transfer Credit

Many students transfer into the iSchool from another graduate program within SU, or another institution. As an incoming transfer student, there are a few items to keep in mind:

  • No scholarships awarded to students by another school will transfer into the iSchool
  • International students with a non-STEM visa who are coming into a STEM program, and international students who are transferring into a program with a higher or lower number of credits needed to graduate, must notify the Center for International Services so that they can report the facts of their present situation to immigration services for potential visa adjustment
  • Students may petition to transfer a maximum of 6 credits of elective courses into their master’s program from outside of the iSchool or from another institution. Students who want to transfer in courses from other Universities are required to submit a Petition to Transfer Credits form.  Students who want to count  courses from other SU programs  are required to submit a Petition to Faculty form.  All classes being transferred in, whether from SU or outside of SU require a minimum grade of B, the course completed must be graduate level, and credits must have been earned within seven years of when the student graduates from the iSchool.  Petition forms can be found here:  and must be submitted to  (campus students) or (online students). 

Pursuing Two Programs

While there is no such thing as a “dual” degree at the graduate level, students can enroll in two master’s degrees concurrently. New York State Education Department, NYSED, limits the counting of credits towards multiple  programs to protect the academic integrity of each degree and/or program. When a student is counting credits towards multiple programs  the following restrictions apply:

  • The student must be admitted to the degree program in each of the awarding departments/colleges.
  • In no instance shall course credit be counted more than twice in satisfaction of the program requirements .
  • In order to earn two or more degrees and/or programs, including a C.A.S., students must earn a minimum of 80 percent of the combined total of SU credits normally required for each of the degrees. Meaning, only up to 20% of the credit hours for the two degrees may be double counted. 

Please contact your academic advisor for more information.

Applying for Graduation

File Diploma Request

Graduating students must notify SU that they intend to graduate through the File Diploma Request process, accessed through MySlice. Only students who complete this process are included in degree certification review, have their name included in the iSchool’s Convocation booklet, and will receive information about Commencement.  Please visit Academics tile in MySlice to file your diploma request.  Specify the term, and provide information for the diploma, including a mailing address.  Each semester, an e-mail will be sent to students informing them of the deadline to file the diploma request.


Commencement and Convocation

SU has one graduation ceremony each May, called Commencement. Commencement includes all SU students: undergraduates, graduates, and Ph.D. students, and it is a celebratory event, not a requirement. Individual schools and colleges host celebratory Convocations on a separate day from Commencement, to individually recognize each degree candidate on stage and to present special awards. For more information on eligibility, dates, and activities, visit Commencement website.


Request for Certification of Degree Letter

A student who has fulfilled all of the degree requirements before the next conferral date may need certification for employment or to meet visa requirements. To request a degree certification letter, contact your advisor at iadvising@syr.edu (campus students) or studentsupport@ischoolonline.syr.edu (online students). 


When You Receive Your Diploma

Each school and college at SU certifies the completion of its students’ degree requirements. The certification process generally takes four to six weeks after the completion of requirements (this timeline may differ for online students). Once certification is complete, the Registrar’s Office posts the award and orders the diploma. When posted, the degree appears on the academic transcript. SU awards degrees and certificates four times per year for both online and campus students: in May, June, August, and December. Students’ degrees are awarded for the award date that falls on or after the date on which all degree requirements were completed. For example, online students who complete their degree requirements in March, after the Winter term, will not have their degree certified until May.  Only students who have filed their Diploma Request will have their degree certified.


Other Policies and Procedures 

The Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA) sets forth requirements regarding the privacy of student records. FERPA governs both the access to and release of those records, known as education records, and the information they contain. Under FERPA, faculty and staff have a legal responsibility to protect the confidentiality of student records. For additional information about FERPA and SU’s FERPA policy, visit Registrar’s Office website, or contact the Registrar’s Office at 315.443.2422.


Health Insurance

Each year, all full-time, matriculated undergraduate students are required to demonstrate proof of qualifying health insurance coverage or enroll into the Student Health Insurance Plan. For more information, visit healthinsurance.syr.edu.


Religious Observances

SU recognizes the diversity of faiths represented in its campus community and supports and protects the rights of faculty, staff, and students to observe religious holy days according to their traditions. Under the policy, students are provided an opportunity to make up any examination, study, or work requirements that may be missed due to a religious observance, provided they notify their instructors no later than the end of the second week of classes. Student deadlines are posted in My Slice. For more information, review the Religious Observation Policy.


Orange Alert

Orange Alert is the campus crisis alert notification system directed by SU’S Department of Public Safety, designed to provide rapid notification and instruction to SU students, faculty, and staff in the event of a crisis in progress-an instance in which there is an immediate threat of physical harm to members of the campus community. When activated, Orange Alert uses email, text messaging, and cell/landline phone calls to send a brief notice about the situation and instructions for what to do. A typical message might read: “There is a (type of crisis) on campus at (a specific location); evacuate the area immediately and remain away until further instructed.”

Syracuse University will use reasonable efforts to provide timely, complete, and accurate information regarding crisis situations via the Orange Alert system. Orange Alert contact information is drawn from the MySlice online information system. To report an emergency while on campus, please use the following:

  • From a campus phone: 711
  • From a non-campus or cell phone: 315.443.2224
  • From a cell phone: (AT&T or Verizon): #78

For complete details on emergency procedures, visit: emergencyguide.syr.edu/.


Part 3: Student Life at the iSchool

Student Populations at the iSchool

International Students

The iSchool educates students from more than 30 countries and all corners of the globe. We take pride in our rich diversity, which is reflected in the range of nationalities, experiences, and backgrounds of our students and faculty members, and the career opportunities available to our graduates. From faculty research to international study abroad experiences, global collaborations to alumni placement, the iSchool has a strong international presence to complement the extensive international network at Syracuse University.


Center for International Services (CIS)

New students coming to SU for the first time may be filled with anxiety and questions about their first day. What should you bring? Who will meet you? How do you get to campus from the airport? For international students, CIS is the first and possibly most important place you will visit on campus. CIS works closely with the Graduate School and all academic departments to assure that international graduate students enrolled at SU can achieve their academic objectives and become an integral part of the SU academic community.  CIS’ primary objective is to assist international students in maintaining compliance with U.S. immigration laws, and provides information and updates on immigration regulations, seminars on immigration topics, and walk-in appointments with an advisor. CIS is the place to go on campus if you have questions regarding curricular practical training (CPT), employment, health insurance, immigration regulations and status, optional practical training (OPT), passports, travel, the I-20, and visas. CIS staff is also the best resource for important check-in documents, information about different offices and points of contact around campus, and information about housing, banking, driving, taxes, and technology. If you have personal, social, academic, health, housing, or financial problems, the CIS staff offers advice and counseling. 

CIS provides all students with an orientation program designed and conducted especially for new international students. This mandatory orientation program is held the weekend prior to the opening weekend of the University. Check the website for the exact time, date, and location of orientation. To ensure you do not miss any important information, be sure to check your syr.edu email account on a regular basis. For more information, visit Center for International Services website.


  Syracuse University Resources for Military Personnel and Veterans

There are a number of resources available to military and veteran students and families, beginning with the initial program inquiry and continuing through degree program completion and beyond. Students can find all of the information below and more at https://veterans.syr.edu/  or ivmf.syracuse.edu.


Career Services 

The iSchool believes in teaching students the skills they need to be successful on the job market. We house our very own Career Services to assist students across all of our programs in their career development by providing individual counseling, strategic job search resources, resume and interview preparation, and professional development events.   More information on iSchool Career Services can be found on our website:  ischool.syr.edu/careers/career-services/.  Online students can contact careerservices@datascience.syr.edu.


Student Groups

Expand your professional and social networks through our Student Organizations.


Domestic Experiential Learning

Visit our Experiential Learning page to learn more about the experiential courses, road trips and immersion opportunities we offer.

Part 4: Syracuse University Support Services

The Division of Student Affairs at Syracuse University works with students, faculty, staff, and community partners to deliver programs and services to enhance the student experience at SU. Their work also shapes the culture of our campus community, which is one that cares, understands, and is connected to one another. The Division of Student Affairs fosters students’ intellectual, personal, and professional growth, and prepares students for success on campus and beyond graduation. Most importantly, the division strives to create safe, diverse, and stimulating environments responsive to student needs. The Division of Student Affairs encourages students to take advantage of the variety of programs and services offered, invites questions, and values feedback.

Below is a list of the principal units of the Division of Student Affairs. Each department’s website, address, and phone number is listed, and students should feel free to contact them using this information.


Bookstore

Schine Student Center

315.443.9900

Bookstore Website

Provides students with goods and services required for academic success. Here, students can purchase SU apparel and gifts, textbooks and supplies for classes, and graduation regalia.


Career Services

Women’s Building, Suite 214

315.443.3616

Syracuse University Career Services Website

Helps students and alumni with career development and planning. It also provides educational programs on professional development, skills, and networking.


Center for International Services

310 Walnut Place

315.443.2457

Center for International Services Website

Supports international students as they adjust to the campus and community. The center handles issues such as immigration regulation, passports and visas, insurance, employment, and travel.


Counseling Center

Barnes Center at The Arch

315.443.8000

Counseling Center Website

Offers free and confidential crisis counseling, referrals, advocacy, and ongoing assistance for students addressing mental health, sexual misconduct and relationship violence, and substance abuse issues. The center is staffed with experienced, licensed mental health professionals, including psychologists, social workers, and a consulting psychiatrist on staff. Help is available 24 hours a day.


Student Outreach and Retention (SOaR)

310 Steele Hall

315.443.4357

Student Outreach and Retention Website

Student Outreach and Retention helps students no matter the issue or challenge they are facing. Serving as the hub for holistic and integrated student support, SOaR office  is also a great resource if you are not sure where to start with a question or concern. The staff work actively with students, faculty and staff to foster a community of care that encourages, empowers and assists students in their pursuit of success in and out of the classroom.


Department of Public Safety (DPS)

005 Sims Hall

315.443.2224

Public Safety Website

DPS is the police force serving the campus and University-controlled properties which works to maintain a safe, secure learning and living environment. DPS’s 42 public safety officers and 14 supporting community services officers are stationed around campus and patrol the surrounding community 24 hours a day, seven days a week. The DPS emergency call center is available around the clock to address the community’s safety and security needs. Students can reach DPS by dialing #78 (#SU) from a cell phone, or by dialing 711 from a campus landline.


Department of Recreation Services

Barnes Center at The Arch

315.443.8000

Department of Recreation Service Website

Helps students achieve and maintain a healthy, active lifestyle through a variety of programs, classes, and special events designed to fit any interest or skill level.


Disability Cultural Center

132 Schine Student Center

315.443.0228

Disability Cultural Center Website

Provides students, faculty, staff, and community members with social, cultural, and educational programming, advocacy, and support related to disabilities and disability cultures. The DCC is distinct from the Office of Disability Services, which provides accommodations and an array of other services.


Equal Opportunity, Inclusion, and Resolution Services (EOIRS)

005 Steele Hall

315.443.4018

EOIRS Website

Supports SU’s non-discrimination policies: SU does not discriminate on any protected basis, including in admission, treatment, or access to its programs and activities or in employment in its programs and activities. SU prohibits harassment or discrimination related to any protected category, and protected bases include creed, ethnicity, citizenship, sexual orientation, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, domestic violence status, genetic information, gender identity, gender expression, or perceived gender. Any complaint of discrimination or harassment related to any of these protected bases should be reported to Sheila Johnson-Willis, SU’s interim chief equal opportunity and Title IX officer, who is responsible for coordinating compliance efforts under laws including Titles VI, IX, and Section 504 of the Rehabilitation Act.


Health Services

The Barnes Center at The Arch

315.443.8000

Health Services Website

Specializes in college health and serves the needs of SU and SUNYESF students. Its variety of services includes office visits, ambulatory care, laboratory services, allergy treatment, nutrition counseling, and more.


Hendricks Chapel

315.443.2901

Hendricks Chapel Website

Provides spiritual programs, counseling, and activities, and hosts events for members of the University community.


Information Technology Services

CST 1-227 Life Sciences Building

315.443.2677

Information Technology Website

Provides a variety of support options for students, faculty, and staff. Students can and should contact ITS when they have issues in regards to their NetID, SU email, MySlice, or the wireless network. ITS will also be in contact with students via email for any phishing attempts, and requests that students report those to them as well. If you have issues or questions, email help@syr.edu and include your name and SU I.D. number.


LGBTQ Resource Center

132 Schine Student Center

315.443.3983

LGBTQ Resource Center Website

Offers services to those with marginalized genders and sexualities and their allies by offering intentional programs, developing meaningful dialogues, providing education and resources, cultivating leadership, engaging in advocacy, and collaborating with others. 


Libraries

222 Waverly Avenue

315.443.2093

Libraries Website

Offers resources and services supporting research and study for online and on-campus students. Collections include journals, books, business and entrepreneurship information, data and statistics, video, government documents, special collections, archives, including an extensive audio archive, and more. The iSchool subject librarian is available for assistance to all members of the iSchool community; see library.syr.edu/staff/subjects.php for contact information. SU Libraries also offers student employment and intern- ship opportunities.


Office of Disability Services (ODS)

804 University Avenue, Suite 303

315.443.4498 (voice)

315.443.1371 (TDD)

Office of Disability Services Website

SU seeks to promote meaningful access to educational opportunities for all students, and supports Section 504 of the Rehabilitation Act of 1973 as amended and the Americans with Disabilities Act of 1990. This means that no individual who is otherwise qualified shall be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity, solely by reason of having a disability. ODS is responsible for coordinating disability-related accommodations and will issue Accommodation Authorization Letters to students with documented disabilities as appropriate. Since accommodations may require early planning and generally are not provided retroactively, please contact ODS as soon as possible. Students are also welcome to privately discuss their academic needs with their professors.


Office of Multicultural Affairs (OMA)

548 Bird Library

315.443.9676

OMA Website

Provides a wide range of programs to support and promote the academic achievement, multicultural competence, social development, civic engagement, and retention of students from historically underrepresented racial/ethnic groups at SU as well as community wide programming and events.


Office of Off-Campus and Commuter Services (OCCS)

Goldstein Student Center (South Campus), Suite 206

315.443.5489

Student Living Website

Provides problem-solving, education, and support for students who commute from home or live in off-campus housing.


Student Health Insurance Office

The Barnes Center at the Arch, Suite 305

315.443.8000

Student Health Insurance Website

The Student Health Insurance Office is available to help answer any insurance related questions. 


Community Standards

804 University Avenue, Suite 106

315.443.3728

Community Standards Website

Supports the University conduct system, which is committed to providing a fair and educational process that fosters the highest levels of behavior while promoting a safe environment that respects the rights of all students.


Writing Center

101 H.B. Crouse Hall (On the Quad)

315.443.5289

Writing Center Website

Helps students become stronger, more accomplished writers. No matter which form of support a student chooses, writing consultant will work with students at any stage of the writing process.