Cisco Finesse Remote Configuration

Below are instructions to configure Cisco IP Communicator (CIPC), as well as required steps to log into Cisco Finesse remotely. 

System Requirements
 

Operating System

Currently, Cisco IP Communicator is only compatible with Windows 10.

If you prefer to use a Mac desktop or laptop, you may Bootcamp Windows 10. It is not recommended that you utilize Windows 10 through Parallels. Please note that it is preferred that you use a non-AD device as steps in configuration requires running as  administrator. 

Peripherals

Other than a working Windows 10 laptop you'll need a working headset and microphone. 

Requesting Equipment

Please discuss your home equipment with your direct manager. 

Connecting to Finesse
 

Launch CIPC and Connect to Your Line

Click on the globe symbol and if you are a Staff Member enter '1' plus your 10 digit number (ex. x3145 would be '13154433145') and then your 5 digit pin ('12345' by default). 

This may take a few seconds to configure after entering. 

Review that you are now seeing both your 4 digit personal extension and 5 digit Finesse extension on the CIPC window. If not, attempt to configure again.

Login to Cisco Finesse

Open a web browser and navigate to https://mh-uccx-adm.syr.edu:8445/desktop/logout.jsp?locale=en_US.

Log in using your NetID, password, and 5 digit Finesse extension. 

You should now be able to take calls. The CIPC window will function exactly as a physical office phone. 
 

Reconnecting Your Physical Desk Phone

If you have connected your phone line to CIPC remotely you'll be required to reconfigure your phone at your office desk location. To do so, click the gear symbol on your physical phone and select option 7. Enter '1' plus your 10 digit number (ex. x3145 would be '13154433145') and then your 5 digit pin ('12345' by default). This may take a few seconds to configure after entering. 

You can now use your desk phone as you normally would. 

Getting Help

The Syracuse University Telecommunications department is the primary point of contact for telephony related issues, including questions and issues related to Finesse Contact Center.

If you have questions or concerns about IP phones, or any telephone on campus, please contact the ITS Telecommunications department at telecom@syr.edu or 315-443-4730.

Additional details and telephony services can also be viewed on the Telecommunications home page. 

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