NetID Password Change FAQ
Below you will find common questions related to NetID password changes. At any time, visit the NetID self-service page to manage your password.
Having trouble? contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting the ITS Service Center (Location and hours of Operation).
Common Questions Related to Password Changes
When does my password expire?
NetID passwords no longer expire. You can still voluntarily change your password if needed. If you receive an email claiming you need to reset your password or you will lose access to your account, check for characteristics of phishing emails such as suspicious links to non-SU websites. If it does appear to be a phishing email, you can report it by right-clicking on the email and choosing Report > Phishing. If you are unsure if an email is legitimate or not, you can always forward it to help@syr.edu. If you submitted your password to a phishing email by mistake or think your account may be compromised otherwise, visit the NetID self-service page and change your password.
Note: To keep your account secure, please do not use passwords used on other sites/services.
How do I change my password?
Go to the NetID self-service page and use the link to Change your Password. If you can't manage your password, including self-remediation, please contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting the ITS Service Center (Location and hours of Operation).
I changed my password, but now I can't log in! Why is this happening?
It is likely due to the password sync delay that occurs when changing your password. Often times this can clear in around 30 minutes, but we recommend waiting at least 1 hour before attempting access to be sure.
If you have repeated failed login attempts, whether it's from using the wrong password or the "correct" one during the delay period, you can sometimes cause a temporary restriction on the account. This restriction cannot be lifted, and is a time related one. The more you fail your login, the longer the restriction. This can only be remedied by waiting and using the correct credentials at a different time.
Bear in mind as well that some devices or applications will store passwords. Some try to use it continually, resulting in an account lockout. Other devices will simply give up or display a request for a password.
The solution is to locate saved passwords and remove or update them and perform a fresh login. Here are some examples of devices with stored passwords:
Off-domain PCs & Macs
Mapped drives and printers
Email clients that connect to Exchange email system (phones, tablets, third party mail clients)
Saved passwords in web browsers
Saved passwords in WiFi configurations (AirOrangeX)
Saved passwords in VPN configurations (phones, tablets, Macs)
On-domain PCs, Macs, Servers
Saved passwords in web browsers
Currently logged on sessions (computers, terminal servers, remote application presentation)
Will my new password be copied automatically to other systems and devices?
Not in all cases. Most SU systems, including MySlice, Blackboard, OnBase, your SU desktop, and ITS computer lab workstations, will recognize your new password automatically. Some systems have a separate password, such as Hyperion (database connections), UC4, Versatile and R25. Devices with full disk encryption also use a separate password. Test instances of enterprise systems such as Peoplesoft use a separate directory for login ("test ldap"). If you prefer to keep the passwords for these systems in sync, they need to be changed separately.
Wireless devices such as smart phones and tablets may require that you logoff and then logon with your new password; some devices may require that you change your password in the Settings menu. If you use a third-party or device password manager (e.g., Apple Key Chain, LastPass, KeePass) you will most likely be prompted to change the saved password to the new password the first time you log in with the new password.
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting the ITS Service Center (Location and hours of Operation).