Qualtrics Support & Training
- Roger Merrill
Qualtrics is one of the very few survey providers that gives unlimited support to all users. Every faculty, staff, and student will have access to phone and/or the support queue.
Having trouble with the features of the application you may contact support by calling 800-340-9194 or following the directions below to submit a Qualtrics Help Request.
Step-by-step guide to Support
After logging into Qualtrics (Login Instructions)
- From within the survey, select the"?" in the top right corner
- Select "Support Site" to search the Knowledgebase or Community or "Contact Support" to communicate with Qualtrics Support
- After selecting "Contact Support" select "Sign in with SSO"
- Click the "SyracuseUniversity" box under your login ID
- Select a response, for a specific issue select “I have a different support request”
Select the “Survey Platform” product from the drop down menu
Select the method you would like to use to contact support
- Chat, Email or Phone -
Please note: Chat normally provides the quickest path to move your request forward. Email is typically a 24 hour turn around.
- Chat, Email or Phone -
If your request is one regarding access, change of ownership or add-on request, please use this form or email your request to qualtrics@ot.syr.edu
If your request is one regarding change of ownership, please read about that topic first on our FAQ page linked below.
For Technical support on how to use the features of the Qualtrics Application, login to the application first then select "Help" in the upper right. You will then have the option to navigate the "Support Site" or contact a support person.
SU Library Help Videos
Syracuse University Libraries is hosting its annual Qualtrics webinar workshops on Thursdays from 3:00 p.m. to 4:00 p.m. beginning October 3 and running through November 14, 2024 (excluding October 31). The seven workshops will be held virtually using Zoom. Participants must register in advance for any one or more of the free workshops via Qualtrics Workshops. Workshops will provide participants with information on using the University’s online survey software. Available to Syracuse University faculty, staff and students free of charge, Qualtrics enables users to create and distribute complex surveys and analyze responses from a single online platform.
To request an accommodation, such as closed captioning, or for more information, please contact datasvcs@syr.edu as soon as possible. For additional information, visit the Syracuse University Libraries’ research guide on Research Data Services: Qualtrics.
Current Videos include:
- Planning Your Qualtrics Survey
- Variables and Values
- Anonymity In Qualtrics: Introduction
- Anonymity In Qualtrics: How-to
- Anonymity In Qualtrics: Voluntary Contact Information
Each help video includes a link to supplementary Qualtrics materials.