Blackboard Support Contacts
Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk.
ITS Help
Email help@syr.edu for general Blackboard questions or troubleshooting.
For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.
In-Session Service Center Schedule | |
|---|---|
Day | Phone Support Hours* |
Sunday | 8 a.m. - Midnight |
Monday | 8 a.m. - Midnight |
Tuesday | 8 a.m. - Midnight |
Wednesday | 8 a.m. - Midnight |
Thursday | 8 a.m. - Midnight |
Friday | 8 a.m. - 5 p.m. |
Saturday | 8 a.m. - 5 p.m. |
*hours may be different during semester breaks
School/College Help
Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office.
College of Law
Email lawhelp@law.syr.edu
Phone: 315-443-9561
iSchool
Website: iSchool IT Support
Newhouse
Email: newhelp@syr.edu
Phone: 315-443-2436
School of Education
Email: soehelp@syr.edu
Website: SOE Technology Support Group
Phone: 315-443-5002
Whitman School
Email: wsmhelp@syr.edu
Phone: 315-443-2342
University College
Email: uchelp@syr.edu
Phone: 315-443-4956
Other Users
Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.