Training - Reading
Get to Know the New Jira Experience (Atlassian Documentation)
Getting Started with JSM for Agents (Atlassian Documentation)
Training - Video
Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)
- What is JSM
- Customer Portal
- Request Intake
- JSM Issue View
- Queues & Request Triage
- Reporting & SLAs
- Asset & Configuration Management
- Incident & Change Management
- Automation & Project Administration
Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)
Atlassian's JSM Playlist (YouTube - 50 videos on various JSM topics)