Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).
November 13, 2017
Over the summer break and throughout the fall semester, VPA IT has been busy transitioning all college printing into the campus PaperCut print accounting system. PaperCut tracks volume to help us better manage deployment of the college's printer fleet, and serves as a payment gateway to apply a nominal charge for student printing to recoup the cost for hardware and consumables. We've put together some new documentation to assist you with adding the new print queues to your computer. If you require additional support for printing, copying or document scanning services in the college, please submit a new support request through OrangeTracker.
Office Hours
The Office of Information Technology follows standard campus administrative office hours: Monday through Friday 8:30am - 5:00pm during the academic year, and 8:00am - 4:30pm over the summer break. The office is closed for holidays as recognized by the Office of Human Resources. Support requests submitted outside of office hours will be addressed the following business day.
Contact
IT support requests within VPA should be submitted using OrangeTracker, the University's web-based help desk support application. Please do not contact individual members of the team directly to notify us of an issue or open a new request. Always use OrangeTracker.
To open a new support request or check the status of an existing request, log in to the OrangeTracker web site with your NetID and Password. To open a new support request, click the Create button at the top of the page to open a new form to submit a request. Select VPA IT Support (VPA) under the Project field, and please be concise in your issue Summary and provide more detailed information in the Description. Include information such as the name, make and model of the computer or other affected device, physical location, and a phone number where you can be reached. You may also open an OrangeTracker support request by email.
Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are sometimes unstaffed as personnel attend to duties elsewhere on campus, and staff present may be unable to offer immediate assistance due to already scheduled commitments.
Staff
| Title | Name | Phone | |
|---|---|---|---|
| Director | Christopher Fox | cbfox01@syr.edu | 315-443-7295 |
| Computer Consultant II Windows Platform Engineer | Michael Currie | mcurrie@syr.edu | 315-443-7295 |
| Computer Consultant II Macintosh Platform Engineer | Lisa Rosbrook | lmrosbro@syr.edu | 315-443-7295 |
| Computer Consultant I Help Desk Support | Danielle Benedetto | dmbenede@syr.edu | 315-443-7295 |
| Computer Consultant I Help Desk Support | Nick Silva | ncsilva@syr.edu | 315-443-7295 |
Sources and Relevant Links
| Name | Description |
|---|---|
| OrangeTracker | Syracuse University's OrangeTracker support request system is used by VPA IT to track progress on submitted requests and communicate with our customers. |
| VPA Faculty & Staff Resources | An intranet micro-site hosting forms, guides and other office information relevant to VPA faculty and staff. |
| VPA IT Operating Practices and Policies | A PDF guidebook of IT operations and policies in VPA. |