Tray 5 may be ignored when trying to print on cardstock, even when the paper type for Tray 5 is set to cardstock on the printer AND the paper type is set to cardstock in the Xerox print settings on the computer.
The problem was a document setting that stays with the document even if printed on a different computer.
To fix
- In the Print box click Page Setup.
- Click the Paper tab.
- Make sure First page and Other pages under Paper Source are both set to 'Default tray (Tray 5)' not 'Automatically Select'.
- Set 'Apply to' to Whole Document.
