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Information Technology Services (ITS) has provided this page to help
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Before You Work or Teach Remotely
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users who are working, teaching, or learning remotely.
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Find resources designed to promote successful online teaching and learning for new and returning faculty and students in the Online Success Toolkit. |
Before You Go Remote
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Laptop or Desktop ComputerA working laptop or desktop computer will be required for most routine work or academic functions. User are highly encouraged to follow safe computing principles available in detail on |
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For best results when interacting with Syracuse University resources, ITS recommends a personal computer able to run the latest version of Windows 10 or macOS.
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Antivirus on Personal ComputersFor both Windows and Mac computers, the built-in antivirus is recommended. For more info about antivirus, visit the Antivirus Software page. Microphone and WebcamMany collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built in microphone and webcam. Users with computers that do not have them, or are simply looking for an improved experience |
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should consider investing in external solutions such as USB microphones and webcams. If you are opting to use non-USB headphones, such as a standard 3.5mm headphone jack, please note that in many cases it will not support both incoming and outgoing audio. If this is the case, it can prohibit a proper remote teaching or learning experience. Internet AccessWhether you are on or off campus, an internet connection is required to access web-based applications and resources, as well as to connect |
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your device to a virtual private network (VPN) or to remote desktop solutions. Available networks on campus, as well as internet solutions off campus and on the go, are available in detail on |
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the Networks page. |
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In order to be as prepared as possible, please test these resources before they are needed. Need help? Contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu and we are happy to assist!
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Working Remotely
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Web Conferencing and Remote Meeting ToolsNeed to meet or collaborate online? |
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We offer multiple tools such as Blackboard Collaborate Ultra, Zoom, Kaltura Capture, and Microsoft Teams. Complete details to help you determine which solution is best for your |
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needs are available on the Web Conferencing Solutions Comparison guide. A complete list of collaboration tools, including web conferencing, collaboration, and form tools can be found on our Web Conferencing Tools home page.
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Virtual Private Network (VPN)
Some University resources and web-based applications are not accessible unless the user is connect via a secure connection. If you require a secure connection to access University resources via virtual private network (VPN) please use the steps below based on your operating system.
Windows (via SURA)
In order to connect Windows computers to the VPN, Information Technology Services (ITS) has provided Window using a downloadable tool, called Syracuse University Remote Access, or SURA. Using SURA provides access to University network drives (H drive), connect to SU's VPN (virtual private network), use network printers at SU, and access your email via a web client.
MacOS
MacOS computers require manual configuration to achieve a VPN connection.
Remote Desktop SolutionsIf you need to access a lab computer remotely or are trying to access university resources, such as financial applications that are not accessible without using an approved remote connection, a remote desktop solution is required. Complete details on available remote desktop solutions for all active users are available on the Remote Access Answers page. File Management and Sharing SolutionsITS provides many file storage and sharing solutions both on and off campus.
Manage Campus Phone LinesFaculty and Staff members may wish to configure call forwarding or voicemail for their campus phone line. Instruction to do so are available based your phone type below: |
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If you have any problems with managing your phone line or unsure which phone line type you have, please contact the telecommunications team by voice at 315.443.4730 or by emailing telecom@syr.edu. |
Teaching
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Remotely
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Provide Your Course Online with BlackboardBlackboard is a very useful platform used by Syracuse University that allows |
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faculty and |
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students to work together in their classes remotely, allowing faculty to store and display documents and lessons in a readable and accessible format available for all students who are enrolled in the course. |
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More information about Blackboard can be found in |
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Need course support? Instructors seeking Blackboard |
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and other technical assistance are encouraged to email help@syr.edu with a summary of the issue. Faculty seeking course design assistance are encouraged fill out the Course Development Form. Those with questions about the form can visit its frequently asked questions page. Record or Host an Online Lecture with Blackboard Collaborate UltraBlackboard Collaborate is a tool that is a part of the Blackboard platform that allows Faculty to hold synchronous class sessions that can be fully interactable and collaborative. It allows Faculty members to emulate the class experience using tools such as screen sharing, whiteboard More information can be found in |
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the Blackboard Collaborate Ultra Answers Page If at any time you require additional assistance with Blackboard Collaborate, please contact the ITS Help Desk |
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at 315.443.2677 |
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or help@syr.edu. We are available Sunday-Thursday 8am-midnight |
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ET and Friday-Saturday 8am-5pm |
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ET. |
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G Suite and Microsoft collab tools → link to G Suite , describe using hangouts remotely,
Syracuse University also offers tools to collaborate remotely via G Suite's Google Hangouts and Microsoft Teams which allow students, faculty, and staff to set up live meeting sessions where users can collaborate on projects within a private space.
For more information on those products, please visit the G Suite Answers Page and Teams Answers Page respectively
Getting software
Office365 Suite - Go to http://portal.office.com/ and enter your SU email for access to the Office365 suite to download Microsoft Word, Excel, PowerPoint, and more. Only available for active students, faculty, and staff.
iSchool Students - Visit the iSchool Student Software Access instructions page or access the RLab
School of Engineering Students - Access the ECS remote lab
Whitman Students, Faculty, and Staff - Access the Whitman remote lab
School of Architecture Students - Visit the School of Architecture Software page for info about free software and where to buy purchasable software
Faculty or staff - Contact IT personnel for software installation requests (see Contact information for distributed staff section above)
SU Book Store - Software students may need for classes that is not provided by their school or college may be purchased at the Book Store.
General
Safe Computing
In order to make sure that your remote experience with the college works without error, you'll want to make sure that you're taking the steps to protecting yourself from online threats. This can range from not clicking on links you aren't aware of, to making sure your passwords get regularly changed, to not sharing files or personal data to people you aren't sure of. For more specific information, please refer to our Safe Computing Answers page.
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All users on campus should be aware of our File Sharing policies, and other technology policies including the Information Technology Acceptable User Policy. For all IT polices, head over to the Information Technologies Policies home page. |
VPN Connections
To use services that require a secure connection, the college has a virtual private network (VPN) available for faculty, staff and student to use. These connections allow you to use most resources that the college provides, without having to physically be on the campus.
If you are a macOS user, please refer to our page to Configure VPN on macOS for more information.
If you are a Windows 10 PC user you will be using the Syracuse University Remote Access (SURA) tool. Information on that can be found on our SURA Utility for Windows page.
Please note that ITS does not provide VPN configurations and settings for use on Linux, Android, or iOS devices. Faculty and Staff requiring approved work-related configurations should contact their academic or administrative support personnel.
Remote Desktop Access
General Faculty and Staff Remote Desktop (RDP)
Faculty and Staff may have the option of connecting remotely to a University owned desktop computer. This feature may require training and/or departmental approval for certain functionality such as accessing shared network drives and/or connecting to a dedicated PC through a remote desktop connection.
Need to connect? To request access, configure your work desktop, or to report an issue related to connecting to your work computer, please contact your academic or administrative support personnel.
Department Specific Links:
Arts and Sciences Faculty and Staff Instructions
iSchool RLab (formerly Remote Lab)
The iSchool RLab is a remote desktop environment available to iSchool students only. Full information, including configuration and troubleshooting, can be found in the RLab support documentation.
RDP Recommended
User's are encouraged to use the RDP client (on both Mac and Windows) as errors with the HTML5 web client may occur.
Engineering Remote Access
The Engineering School, in collaboration with the Student Association, provides Engineering students remote access to a lab environment. Full instruction to configuration both Windows and Mac computers on or off campus can be found on the ECS Remote Access home page.
Please note that students enrolled in the College of Engineering and Computer Science (ECS) need to obtain an ECS computing account for college-specific computing services, including ECS computer lab access and ECS specialized software applications. ECS computing accounts can be obtained through the ECS Computing and Information Technology Group.
Whitman Remote Desktop
Whitman Remote Desktop is a remote desktop solution available to Whitman faculty, staff and students. It provides a Computer Lab experience accessible over the internet and from any device. Full details can be found on the Whitman Remote Desktop page.
File Sharing and Collaboration Tools
Microsoft Teams is now included with the Microsoft Office package provided to faculty, staff and students. For most people, this will be their "go-to" for connecting, sharing, and collaborating with your peers. More information can be found on our Microsoft Teams page.
Through the use of G Suite, you will have access to the G Drive using your g.syr.edu account, and from there you can share files with others remotely. G Suite also provides access to Google Hangouts, which is a tool that you can use to chat or video call with your peers. For more designated information please refer to our G Suite at Syracuse University page.
2SU students may also use Zoom as a collaboration tool, and if you use Zoom for any classes and need support, you can visit the 2SU Support Pages for Zoom specific support.
Antivirus on personal devices
For both Windows and Mac computers, the built-in antivirus is recommended. For more info about antivirus, visit the Antivirus Software page.
Need Help?
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Other Collaboration ToolsNeed to meet, teach, or collaborate online outside of Blackboard? ITS provides many solutions to meet your unique needs. Complete details including access instructions, as well as help in determine which solution is best for your particular need, are available on the Web Conferencing Tools home page.
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Learning Remotely
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Web Conferencing and Remote Meeting ToolsA complete list of collaboration tools, including web conferencing, collaboration, and form tools can be found on our Web Conferencing Tools home page. Remote Desktop SolutionsIf you need to access a lab computer remotely or are trying to access university resources, such as financial applications that are not accessible without using an approved remote connection, a remote desktop solution is required. Complete details on available remote desktop solutions for all active users are available on the Remote Access Answers page. File Management and Sharing SolutionsITS provides many file storage and sharing solutions both on and off campus.
Add Media to Assignments, Discussions, etc.You can add media (e.g. video responses, lecture videos, video assignments) directly to any course content area. This includes media you add or capture in real-time or media you added via the Media Gallery or web interface previously.
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| Need Help? Contact the ITS Help Desk by phone at 315.443.2677, by email at help@syr.edu, or by stopping into 1-227 Center for Science and Technology (Hours of Operation). |
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