Information Technology Services (ITS) provides both wired and wireless network solutions throughout. This page will discuss the available networks, the intended users, and login information to get properly connected.

Networks

Wireless Networks

Below is a comprehensive list of each wireless network available on campus. Most of the special purpose networks have now been replaced by AirOrangeX.

Personal Mobile/Cellular Hotspots? Please be advised that using a personal mobile/cellular Hotspot is in violation of Syracuse University's Network Use policy and is not allowed on campus as it will interfere with AirOrangeX.

Network Name	Description	Configuration	Supported Devices	Supported Locations	Intended Users	Login
AirOrangeX	AirOrangeX provides access to Syracuse University's high speed wireless network. To access the network simply click on the network or choose the network from the utility that your device uses to connect to a wireless network. No login is required. This network can be used by laptops, smart phones, games and most devices with wireless connectivity. It will provide access to anything that can be accessed from the Internet.	Not needed. Just connect.	Personal computers, phones, and tablets, games, TV's, streaming devices such as ROKU's and Apple TV's and like devices, IOT devices. Note: Chromecasts & GoogleHome devices will not work on any of our SU Networks.	100% campus coverage	Active faculty, staff, and students	Not required.
AirOrangeGlobal	Remote Syracuse University sites only.	Requires password provided by local site administrator.	All devices.	Remote Sites Only	Active faculty, staff, and students	One time password required.
AirOrangeHelp	No longer needed.	N/A	Personal computers, phones, and tablets	100% campus coverage	Active faculty, staff, and students	No login required
Gadgets&Games	Games and other gadgets will now work on AirOrangeX.	N/A	Streaming devices, gaming systems, and internet connected TVs	100% campus coverage	Active students	No login required
AirOrangeGuest	Guests can now use AirOrangeX.	N/A	Personal computers, phones, and tablets	100% campus coverage	Visitors and Guests	Visitor and Guest Wireless Guide
Eduroam	Eduroam (education roaming) is a secure, worldwide wireless network access service developed for the international research and education community. Eduroam provides students, faculty, and staff from more than 5,500 participating institutions simple, instant and secure access to the Internet when visiting each other’s institutions. You won’t use this here at SU (unless you’re a visitor) but will find it handy when you visit other participating institutions. More information can be found on the Eduroam page.	Eduroam	Personal computers, phones, and tablets	100% campus coverage	Visitors from other institutions	Username and password managed at other institution
SUAD	The Syracuse University Active Directory (SUAD) network provides a fast, secure network and internet connection to University-owned Active Directory devices anywhere on campus. If you feel you are someone who will need it for your work, you will want to reach out to your Distributed IT staff. Contact information can be found for School and College or your Department IT Staff in the next column.	School or College IT Staff Departmental IT Staff	Work computers and laptops	Varies by Administrative needs	Resident Hall Staff	Staff credentials
SU Private Wireless Network	For the Fall 2022 semester, Syracuse University, in partnership with JMA Wireless, piloted a new Private Cellular Network (CBRS) in 3 residence halls and a few Academic buildings which provides 5G Cellular connectivity within those areas. The initial pilot includes approximately 1600 First Year students and the Residence Advisors in the 3 locations. The SU Private Network will be extended across campus in the near future.	If you currently reside in the supported locations, please contact the ITS Help Desk by voice at 315.443.2677, by email at help@syr.edu, or by stopping into 1-227 Center for Science and Technology (hours of operation).	Mobile Phones with CBRS and LTE Band 48 capability	https://su.jmawireless.com/	Students and Residence Advisors in supported locations	QR Code, as provided by JMA Wireless

Remote Syracuse University Sites

At remote sites such as those located in Florence, London, LA and DC, you will need to connect to AirOrangeGlobal. You will also need a password which you may obtain when you visit the site.

Wired Networks

Residence Halls Wired (Ethernet) Connection

All university residence hall locations are provided a wired internet connection via an Ethernet port. To connect to the internet simply plug an Ethernet cable connected to your desired device into the wall jack labeled with the letters "RN" followed by at least five numbers. No registration or credentials are required and you should be able to use the internet immediately.

Report a Damaged Port

To report a damaged Ethernet port, including physical damage or non-responsive, please contact the ITS Help Desk by voice at 315.443.2677, by email at help@syr.edu, or by stopping into 1-227 Center for Science and Technology (hours of operation). Please have whatever port identifier available, it will typically be on a label above the port/socket.

Main Campus Wired Network

Whether you are working for or visiting a location on campus and require an Ethernet connection, please contact the appropriate IT personnel to discuss registration of your devices and your individual user case. Contact information can be found on the academic or administrative support personnel pages.

Guests seeking a wired Ethernet connection should fill out the Wired Network Pre-Registration form.

Network routers

To better accommodate the varied devices students connect to the wired (Ethernet) network in residence halls (i.e. personal computers, gaming consoles, voice-over-Internet devices, and TiVo), ITS has approved the use of personal network routers in student rooms (sometimes called "broadband routers or "cable/DSL routers"). Routers must not have wireless capability (i.e. Apple Airports are not allowed) because wireless devices disrupt the network (wired and wireless).

Copyright Infringement

Any reported downloading or sharing of illegal copyright protected data (music, movies, software, games) will result in the student's computer being removed from the network (wired and AirOrangeX) until the matter can be resolved. Further information is available on Syracuse University's Copyright and File Sharing web page.

Self-installed wireless access points

Installing commercially available wireless network access points in the residence halls is strictly prohibited. Installation of these devices will disrupt the network (wired and wireless) and result in a student's network port being disabled.

Connecting Off-Campus

Students who live off campus should consider subscribing to a commercial Internet Service Provider (ISP) to connect to the campus network and the Internet.

The following ISPs are some of the options available in the Syracuse area:

- Spectrum (1-855-234-4898)
- Verizon (1-800-837-4966)

Information about connecting to Syracuse University networks from off-campus locations can be found on the Remote Access web page.

Need Wireless Access On The-Go?

Faculty and staff who need high-speed Internet services while on the road can now request a MiFi mobile hotspot to put broadband access in their pockets. Those interested in using the service can contact ITS Telecommunications at 443-1870 or e-mail telecom@listserv.syr.edu to arrange to obtain a Mifi mobile hotspot. More details, including request and pricing, is available on the Mobile Broadband Access for Faculty and Staff page.

Getting Help

If you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677, by email at help@syr.edu, or by stopping into 1-227 Center for Science and Technology (hours of operation).

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