Welcome to the home page of IT-related resources at Syracuse University. Below you will find links to pages and websites for academic and enterprise services as well as applications provided by Information Technology Services (ITS) and/or additional schools, colleges, and administrative units throughout campus.

Additional details are available on both the ITS Student Services and ITS Faculty and Staff Answers pages.

Questions about the services below? Do not hesitate to contact us or request help or details.

Teaching and Learning Resources: Additional teaching and learning resources, including classroom technology support information, is available on the Teaching and Learning home page.

Table of Contents

ITS Services and Applications

Information Technology and Services (ITS) provides a variety of services for students, faculty, staff, alumni, and more. Below you will find a list of key ITS provided applications and services, their login location, and a link to their support documentation.

Application/Service Name	Description	Login/Web Location	Support Documentation
Adobe	The University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA).	Adobe Login	Adobe Support
Answers	Syracuse University's knowledge base of technical, self-help information.	Answers	Answers Support
Blackboard	Blackboard is a virtual learning environment and course management system.	Blackboard Login	Blackboard Support
Cable TV	Syracuse University residence halls are provided cable television services including the SpectrumU TV app.	Spectrum App	Cable TV Support
Campus Map	ITS provides a fully accessible 3D rendered map of campus to view exterior buildings and ground and interior floor plans.	View the Map	Campus Map (Concept 3D)
Classroom Technology (LEMP)	Learning Environments and Media Production (LEMP) provides a multitude of academic technology services to campus.	LEMP Home	LEMP Home
Computer Labs	Information Technology and Services has public computer labs conveniently located around campus for students to use.	Password Management	Computer Labs Home
Google Workspace	Google Workspace (previously called G Suite or Google Apps) is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google.	Google Docs Google Drive	Google Apps
Email	Syracuse University has established email as a primary vehicle for official communication with students, faculty, and staff.	SUMail Login Exchange Login	Syracuse Email
IT Accessibility	Technology accessibility at Syracuse University means ensuring that all technology is usable by the greatest number of students, faculty, and staff possible.	Request Accessibility Help	ITS Accessibility Home
Kaltura	A leading video platform powering any video experience for any organization.	Kaltura Login	Kaltura Support
Listserv	Listserv provides mailing lists for groups of users.	Subscriber's Corner	Listserv Home
LinkedIn Learning	An online library of high-quality video tutorials, created by industry professionals teaching a wide variety of software tools and skills.	LinkedIn Learning Login	LinkedIn Learning Home
MySlice	Syracuse University's online portal to critical information resources for applicants, students, faculty, and staff.	MySlice Login	MySlice Support Home
NetID and Password Management	Access to the University's computing network and online services are controlled through the NetID user name and a password.	NetID Self-Service	Accounts and IDs Home
Microsoft 365	Active students, faculty, and staff can download and install Microsoft Office and other desktop applications.	Microsoft 365 Login	Microsoft 365 Home
Orange Tracker	Orange Tracker (OT) is based from Atlassian's Jira, an issue management platform that allows teams, or departments to manage their tasks.	Orange Tracker Login	Orange Tracker Support
PlayPosit	A tool for adding rich content and dynamic interactions to video.	PlayPosit Login	PlayPosit Support
Printing	Active users are provided credit each academic year to print in ITS public computer labs.	Printing Login	Printing at SU
Remote Desktop Services (RDS)	Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktops from any personal computer.	RDS Login	RDS Support
Support Services	ITS provides a variety of support options for students, faculty, and staff.	Request Support	ITS Service Center Home
Zoom	Engage, educate, and collaborate with HD-quality video and audio.	Zoom Login	Zoom Support

Other Campus Services and Applications

Additional campus services and applications are available to students, faculty, staff, alumni, and more. Below you will find a list of key applications and services provided by other campus departments, their login location, and a link to their support documentation.

Application/Service Name	Description	Login/Web Location	Support Documentation
2U Support Services	The University has several degree programs facilitated and delivered through 2U. ITS does not have direct access to support these services.	2U Login	2U Support
Remote Support	Remote Support is a remote desktop support environment by BeyondTrust used by IT support groups across campus.	Remote Support	Remote Support
Digital Signage	The campus allows digital content to be added to the screensavers, labs, etc. throughout campus.	Digital Signage	Digital Signage Support
Expressions	Expressions is a service that allows Faculty to build academically required web sites using WordPress.	Expressions Login	Expressions Support
GET Mobile App	GET is a place where students (and parents/guardians) can manage the FOOD and/or PLUS(not food) funds, find places to eat and more.	GET Login	GET Support
Qualtrics	A unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff.	Qualtrics Login	Qualtrics Home
Orange Safe App	Orange Safe is a free app designed to keep you safe.	Download Instructions	Orange Safe App
SU Today	SU Today allows subscribing to regular email delivery of the latest from Syracuse University News.	SU News	SU Today Support

Getting Help and Support

If you need technical assistance, ITS support is available anytime at help@syr.edu or 315-443-2677 during our phone support hours. The ITS Service Center offers IT related support services for students on-campus. Further information regarding hours and location can be found on the ITS Service Center page.

Faculty and staff should contact their academic or administrative support personnel for issues related to their University issued or campus managed devices.The ITS Service Center does not have support personnel from your academic or administrative department.

For requesting technology assistance for events, please review the university events with technology support page. Additional resources and information is available on our Web Conferencing Solutions page.

Want to Learn More? ITS also provides IT-related learning opportunities for some of the systems listed above.

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