Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).
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November 13, 2017Over the summer break and throughout the fall semester, VPA IT has been busy transitioning all college printing into the campus PaperCut print accounting system. PaperCut tracks volume to help us better manage deployment of the college's printer fleet, and serves as a payment gateway to apply a nominal charge for student printing to recoup the cost for hardware and consumables. We've put together some new documentation to assist you with adding the new print queues to your computer. If you require additional support for printing, copying or document scanning services in the college, please submit a new support request through OrangeTracker. |
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Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are sometimes unstaffed as personnel attend to duties elsewhere on campus, and staff present may be unable to offer immediate assistance due to already scheduled commitments.
Staff
| Title | Name | Phone | |
|---|---|---|---|
| Director | Christopher Fox | cbfox01@syr.edu | 315-443-93677295 |
| Computer Consultant II Windows Platform Engineer | Michael Currie | mcurrie@syr.edu | 315-443-77327295 |
| Computer Consultant II Macintosh Platform Engineer | Lisa Rosbrook | lmrosbro@syr.edu | 315-443-75527295 |
| Computer Consultant I Help Desk Support | Danielle Benedetto | dmbenede@syr.edu | 315-443-7295 |
| Computer Consultant I Help Desk Support | Nick Silva | ncsilva@syr.edu | 315-443-7295 |
Sources and Relevant Links
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