Black Screen Troubleshooting

Sign Out when RDS is showing a Black screen

If after Signing in a Black screen remains showing for a period of time

Use the keyboard combination below to access the menu, Then click on Sign out and try the Sign in again.

On Windows: Ctrl + Alt + End

On macOS: fn + Control + Option + Backspace

Getting Help

We're here to ensure you have a smooth experience with RDS. If you need assistance:

• Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CST.

• Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.