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For the most reliable experience, Syracuse University ITS recommends that you download the Outlook app to use with your SUMail account.

On your iOS device (iPhone, iPad, iPod) there is a default mail application called Apple Mail. This also works with SUMail.

Table of Contents

Instructions for configuring SUMail in Outlook App
 

For the best experience using SUMail, please download and use the Outlook email app.

 Click here for steps for the Outlook Mobile App
  1. Download the free Outlook app from Apple's App Store. 




  2. The app will ask you to add your work/school account or personal email. If you are trying to access your SUMail account, choose Work/School Account. You will enter your NETID@syr.edu.




  3. If you have the Microsoft Authenticator app on your phone, it will ask you to go there to get the code. If you have text remediation, look for the text with the code.
    You can learn more about setting up 2FA here: How to Configure Microsoft Two-Factor Authentication (2FA)


  4. The Authenticator will ask you for your email/NetID password to give the remediation code.



  5. Now your email is set up in Outlook. Good job, friend! 


Instructions for configuring SUMail in Apple Mail for iOS 14
 

 Click for steps in iOS 14


  1. Go to Settings > Mail > Add Account


     
  2. Tap "Exchange"



  3. Tap in the Email box and enter your full email address (for example, Netid@syr.edu).



  4. When the pop-up appears, choose sign-in.



  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.



  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF



8.  Tap Save 


Instructions for configuring SUMail in Apple Mail for iOS 13
 

 Click here for steps in iOS 13
  1. Tap Settings > Passwords & Accounts > Add Account

      An arrow points to the selection of Add Account

  2. Tap "Exchange"

    An arrow points to the Exchange selection in the menu

  3. Tap in the Email box and enter your full email address (e.g. Netid@syr.edu)

    An arrow points to the email field in the window

  4. When the pop-up appears, choose sign-in.

    A circle and arrow show the area of the screen where you would click Sign In

  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.

    An arrow points to the Password field

  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

    Toggle switches are shown to have Mail, Contacts, Calendars, Reminders, and Notes synchronized

8.  Tap Save 



Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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