Frequently Asked Questions for Blackboard App on iPhone-iPad-iPod Touch
Topic Overview
Solutions to frequently asked questions regarding Blackboard Mobile Learn on iPhone, iPad, and iPod Touch.
How do I download the Blackboard Mobile Learn app?
The Blackboard Mobile Learn app is available in the iTunes store; search for Blackboard Mobile Learn to find it. There is one version for the iPhone/iPod touch, and a separate version for the iPad.
How do I log in to Blackboard Mobile Learn?
Once you have successfully downloaded and opened Blackboard Mobile Learn:
- Search for Syracuse University using the search bar that automatically appears when you open the app
- Select Syracuse University Courses
- Log in using the same username and password that you normally use to access Blackboard
Can I update and contribute content to any features from my device?
Using your iPhone/iPod touch/iPad, you can update Blogs, Discussions, and Journals. You can also update the status of your Tasks. If you have an iPhone or iPod touch and the latest release of Blackboard Mobile Learn (available in the iTunes store), you can also attach media files to your posts.
Please help, I am having trouble attaching media files to my posts!
In order for you to attach media files to your posts, please make sure you have the most recent release of Blackboard Mobile Learn (available in the iTunes store). If that doesn’t work, it may be a behind-the-scenes component of the Blackboard software that needs to be upgraded by your school’s Blackboard Administrator.
Will the work done from my mobile device show when I log into Blackboard on a computer?
Yes! The Blackboard Mobile Learn app syncs with your institution’s Blackboard servers so that any updates made from your mobile device are reflected on the normal Blackboard site, and vice versa.
Can I change the order of my courses when viewed in the app?
If you have the latest version of Blackboard Mobile Learn, you can change the order your courses appear in the app. You can also mark and filter courses as “Favorites.”
Where can I go if I have additional questions?
Please check out the Blackboard website at http://blackboard.com/Mobile, or contact the Help Desk at (315) 443-2677.
Sources and Relevant Links