Connecting macOS to AirOrangeX
Table of Contents
Connecting a Mac running macOS 13 (Ventura) to AirOrangeX
- While on campus, connect to the AirOrangeHelp WiFi network.
Once connected, launch Safari (macOS' built-in browser) on your computer and navigate to the website: airorangehelp.syr.edu
- On the landing page of the website, click the Start button to begin the configuration process.
The website will automatically detect you are on an Apple computer and present multiple options. Choose Profile for Mac OS to download the profile for macOS 11 Big Sur.
Using a browser other than Safari may cause the Big Sur configuration profile to not be displayed. If you do not see Profile for Mac OS in your list of available profiles, please be sure you are using Safari as your browser.
- You will then see instructions for the next steps, indicating the need to install the profile. You can use these steps or continue along to step six:
- To install the Profile, launch System Settings then search on Profiles.
- Inside of Profiles you will see the available certificates for AirOrangeX. Click on the downloaded profile then click Continue.
- After hitting continue, you will be prompted to enter your NetID and NetID password, then click Install.
- You might get an alert that the network 'AirOrangeHelp' is currently in use. This is normal. Click Install.
- You will get a prompt stating that Profiles/MDM wants to make changes. Enter your macOS administrator user name and password. If you have a computer with Touch ID, you can use that in lieu of typing your password:
- Once your password is entered, the computer will install the profile completely
- Once verified, you can switch your Wi-Fi settings from using AirOrangeHelp to using AirOrangeX.
- Once fully connected, be sure to review the information page on our Welcome to Computing at SU page.
Connecting a Mac running macOS 11 & 12 (Big Sur and Monterey) to AirOrangeX
- While on campus, connect to the AirOrangeHelp WiFi network.
Once connected, launch Safari (macOS' built-in browser) on your computer and navigate to the website: airorangehelp.syr.edu
- On the landing page of the website, click the Start button to begin the configuration process.
The website will automatically detect you are on an Apple computer and present multiple options. Choose Profile for Mac OS to download the profile for macOS 11 Big Sur.
Using a browser other than Safari may cause the Big Sur configuration profile to not be displayed. If you do not see Profile for Mac OS in your list of available profiles, please be sure you are using Safari as your browser.
- You will then see instructions for the next steps, indicating the need to install the profile. You can use these steps or continue along to step six:
- To install the Profile, launch System Preferences then click on Profiles.
- Inside of Profiles you will see the available certificates for AirOrangeX. Click Install then click Continue.
- After hitting continue, you will be prompted to enter your NetID and NetID password, then click Install.
- You might get an alert that the network 'AirOrangeHelp' is currently in use. This is normal. Click Install.
- You will get a prompt stating that Profiles/MDM wants to make changes. Enter your macOS administrator user name and password. If you have a computer with Touch ID, you can use that in lieu of typing your password:
- Once your password is entered, the computer will install the profile completely and you will see a screen stating the network is Verified.
- Once verified, you can switch your Wi-Fi settings from using AirOrangeHelp to using AirOrangeX.
- Once fully connected, be sure to review the information page on our Welcome to Computing at SU page.
Connecting a Mac running macOS 10.15 (Catalina) and Prior to AirOrangeX
Users with an Apple computer running macOS 10.15 and prior require additional steps to properly configure your computer to AirOrangeX. Click the link below for a walkthrough:
Troubleshooting
AirOrangeX is not an option in the list of available networks
If your computer is not seeing the AirOrangeX network appear in the list of your available Wi-Fi networks, it is recommended that you first restart your computer.
If you still can't see AirOrangeX after a full restart of the computer, you may also attempt to toggle the Wi-Fi. Follow the steps below to toggle your Wi-Fi on/off.
macOS connects to AirOrangeHelp or Gadgets&Games
Rarely, after connecting to AirOrangeHelp to set up AirOrangeX, your operating system may try to continue to connect to AirOrangeHelp before trying to connect to AirOrangeX. Additionally, if you have connected to Gadgets&Games with the device, it may also choose that network before choosing AirOrangeX. This can be fixed by following the steps below:
Need Help?
If your device is not seeing any of the SU wireless networks, we recommend first contacting AppleCare Customer Support to be sure there is not a hardware problem with your Apple computer.
If the device will not complete the authentication step, please verify you are using the correct credentials on our NetID self-service page.
For support of the information above, contact the ITS Help Desk at 315-443-2677, help@syr.edu, or by stopping into 1-227 CST during our Hours of Operation.