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Objective: To equip CFs with basic troubleshooting knowledge to assist professors during classroom times.

Newhelp

  •  email - do u want to be interrupted. Is class going on right now - what technology is the issue

  • Who what when where how why

  • Mac mini is belonging to us

  • Classroom is number 1 priority

  • We count on you guys. As support too

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Classroom operations

  • 2 types of spaces. Regstra space. - white camera

  • Zoom on camera - have to use on the pc on the teaching stations

  • Extron box

  • Show the diff options

  • Tell abit about airplay. How it works.

  • Make sure log out. When sign in

  • Open the doors and show the light

  • Give the students options

  • Show answers page show the teaching stations videos 

 

  • Newhouse space - black camera

  • Avoior switcher

 

Zoom

  • show the settings

  • Sign in with sso

  • Test speaker and mic

  • Show how to move camera

 

Kartura

  • Show how to revise equipment training

 

 

LinkedIn learning

  • Show how to use it

 

Copiers

  • Prof will give u a code

  • It’s traceable

  • Colour paper don’t forget to take it out

  • Find out the expectations from the prof. About printers

 

Closing statement

  • Find out which room. Ask prof , Play around

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