Follow these instructions to determine if a remote computer is reachable for a remote connection. You will need to know the remote computer name or IP address. This information was likely provided by your DSP or IT Consultant and should look like the following examples.
Computer Name → uc-joldrxa-15.ad.syr.edu
Computer IP address -> 128.230.xxx.xxx
Note
These instructions are to verify if a personally used staff desktop is online. Do not use to ping remote lab or virtual desktops.
Using a Windows Computer
1. Highlight "Start" in the Windows menu bar and then type "command" into the "Type here to search" field and then double click "Command Prompt" listed under Programs.
2. Type "ping [x]" (without quotation marks) into Command Prompt. Replace "[x]" with the IP address or host name of the target computer.
3. Press "Enter" to ping the remote computer. The results should look similar to the following, although with a different address and values:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
EXAMPLE OF POSITIVE RESPONSE
EXAMPLE OF NEGATIVE RESPONSE
