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General Recommendations

  • Chrome is the best browser to use with Collaborate with Firefox as a secondary recommendation.  Other browsers such as Safari and Edge will work with Collaborate but they don’t support all of the WebRTC features that are utilized in Collaborate. Whatever your browser, we recommend updating the most recently released version.

  • The strength of your connection is key to a good experience in Collaborate. A hard-wired connection is preferred, but a strong wireless connection will work as well. Good positioning close to a strong, consistent wireless connection is key. Many of the negative experience that we see with students (and faculty members) is caused by a week or intermittent wireless connection.

  • Users should close all other applications on their computer except Collaborate. This is especially true of other streaming services (Spotify, Netflix, Pandora, YouTube Etc.) Streaming these while in Collaborate or having multiple applications open can degrade the experience dramatically.

  • Open video and audio channels for multiple users will dramatically increase the bandwidth requirements and can degrade the experience. Users should only use open video and audio when required for the experience. Text chat takes next to no bandwidth.

  • Presenters are advised to share files rather than sharing screens. Additionally, application sharing uses fewer resources than sharing your full screen, where possible. Screen sharing dramatically increases the required bandwidth for all users; ff PowerPoint files can be uploaded to Collaborate before presenting, users will have a much better experience overall.

  • Participants can monitor their connection status and moderators can monitor the connection of all participants. These monitors can indicate issues before you get kicked out of the session. If you are viewing a session and your bandwidth is low, we recommend disabling your camera until you need to speak. 

  • If presenting a file or application, turn off your video camera. Participants will be focused on on the shared window and turning off the video can dramatically reduce the bandwidth used by the application.
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