Proper conduct in an online course format is just as important as face-to-face courses. Instructors should provide responses to learners within 24 hours for email and direct questions. An important consideration in an online space is that many learners come to it as a new experience. So outlining proper communication and course expectations is important to support the learning of the class.
In a face-to-face class for the first meeting, instructors bring the printed syllabus, do an ice-breaker activity or introductions, establish classroom rules, go over the syllabus, converse with the class, and explain details. Most instructors do not assume that learners immediately grasp the scope and sequencing of a course, so these instructors explain and ask learners what sections are unclear. Online, instructors should try to avoid sarcasm or satire, as online dialogue does not have the advantage of facial expression or tone of voice. Online learners should follow this guideline also. In an online class, explaining and establishing the norms and locations of information are also key to promoting learning.
Communications should also be focused and as brief as reasonable. Sample guidelines include the following:
Use proper grammar, and avoid using slang. Be clear in communication.
Use a respectful tone. If someone says something that doesn’t come across well, ask for clarification before assuming the worst.
Establish ground rules, and remind learners that they want to call their colleagues into dialogue rather than calling them out or cancelling them.
Discussion Boards - Provide prompting questions; establish length of post in word count; indicate the number of posts to which learners should respond; provide timelines and deadlines.
Email - Address people as they would like. The instructor should be addressed as “Dr. M” or “Instructor Q.” Focus emails on one question or topic.
Live Sessions - Learners should login a few minutes prior to the start of the session to ensure that their connection and equipment work properly. Set the microphone to Mute when not speaking. Wear appropriate clothing. Use professional language: no swearing, no name-calling.