CABLE TV ISSUES
PHONE: 888-812-2591, Option 1 for Enterprise support, Option 1 for Technical Support, then choose which service (internet, voice or video).
- Provide them with the EXACT address of the problem. For example, 211 Chinook Dr Apt 2, Syracuse NY 13244
- If the Spectrum rep can't find the address, and need an account # to use, try these:
- Master Account - 082163001, If this doesn't work, try the ones below. <---------------------------USE FIRST
- Account #8456500-01
- Master Account - 082163001
- Regional Account Number – 127818701
- Account Number – 8358 1009 7001 5839
They will ask you detailed information about this issue and will need a contact name and phone number.
- If they need the name of the person on our account, its Glenn Santa
INTERNET MODEM ISSUES
Same procedure as above with one exception below.
- For internet issues, they will need the MAC address of the modem. They will most likely want to troubleshoot on the phone.