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On your iOS device (iPhone, iPad, iPod) you have a default mail application called Apple Mail. This works with SUMail. However, you can also download the Outlook app to use with your SUmail.

Preparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

More migration details are available on the Exchange Email Migration to SUMail page.


Table of Contents

Instructions for configuring SUMail in Apple Mail for iOS 14
 

 Click for steps in iOS 14


  1. Go to Settings > Mail > Add Account


     
  2. Tap "Exchange"



  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).



  4. When the pop-up appears, choose sign-in.



  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.



  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF



8.  Tap Save 


Instructions for configuring SUMail in Apple Mail for iOS 13
 

 Click here for steps in iOS 13
  1. Tap Settings > Passwords & Accounts > Add Account

      An arrow points to the selection of Add Account

  2. Tap "Exchange"

    An arrow points to the Exchange selection in the menu

  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).

    An arrow points to the email field in the window

  4. When the pop-up appears, choose sign-in.

    A circle and arrow show the area of the screen where you would click Sign In

  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.

    An arrow points to the Password field

  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

    Toggle switches are shown to have Mail, Contacts, Calendars, Reminders, and Notes synchronized

8.  Tap Save 



Instructions for configuring SUMail in Outlook App
 

 Click here for steps for the Outlook Mobile App
  1. Download the free Outlook app from Apple's App Store. 




  2. The app will ask you to add your work or personal email. You will enter your NETID@syr.edu.




  3. If you have the Microsoft Authenticator app on your phone, it will ask you to go there to get the code. If you have text remediation, look for the text with the code. We recommend ALL students use the Microsoft Authenticator app. You can learn more about setting it up here: How to Configure Microsoft Two-Factor Authentication (2FA)


  4. The Authenticator will ask you for your email/NetID password to give the remediation code.



  5. Now your email is set up in Outlook. Good job, friend! 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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