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How to Set Up Your SUmail on an Apple iPhone or iPod Touch

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{composition-setup}{composition-setup}{toggle-cloak:id=toc1} *Table of Contents*
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Instructions

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Overview

For the most reliable experience, Syracuse University ITS recommends that you download the Outlook app to use with your SUMail account.

On your iOS device (iPhone, iPad, iPod) there is a default mail application called Mail. This also works with SUMail.

On This Page

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Instructions for configuring SUMail in Outlook App 
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  1. Download the free Outlook app from Apple's App Store. 

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  2. The app will ask you to add your work/school account or personal email. Enter your NetID@syr.edu.

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  3. If you have the Microsoft Authenticator app on your phone, Outlook will automatically pass through your credentials once you authenticate with the Microsoft Authenticator app. You can learn more about setting up MFA here: First Time Setup for Microsoft Multifactor Authentication


  4. The Authenticator might ask you for your NetID password to give the remediation code.

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  5. Now your email is set up in Outlook. Excellent job, friend! 

 


Instructions for configuring SUMail in Apple Mail for iOS 14 & 15 
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Tip
titleUsing Microsoft Outlook App Preferred

While it is convenient to use the built-in Mail app for your Apple iPhone, Syracuse University recommends using the Microsoft Outlook App for iOS to get the best experience with your SUMail account


  1. Go to Settings > Mail > Accounts > Add Account

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  2. Tap "Exchange"

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  3. Tap in the Email box and enter your full email address (for example, Netid@syr.edu).

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  4. When the pop-up appears, choose sign-in.

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  5. A Microsoft window will open in. Tap in the password field and enter your NetID password. Then tap Sign In.

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  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

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  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars,

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  1. Reminders, and

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  1. Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch

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  1. to OFF

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  2. Tap Save

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Advanced Settings

  1. Tap Settings on the home page.
  2. Tap Mail, Contact, Calendars.
  3. Tap the SU Mail account.
  4. Scroll down to the bottom.
  5. Tap Advanced
  6. You can set Mailbox Behaviors to synchronize your Drafts, Sent and Deleted Mailbox Folders.

Delete Account

  1. Tap Settings on the home page.
  2. Tap Mail, Contact, Calendars.
  3. Tap the SU Mail account.
  4. Scroll down to the bottom.
  5. Tap Delete Account and Accept

Alternative Configuration

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This method has known to work only when the device is connected to the wireless AirOrangeX network. Please ensure that the device is connected to AOX before proceeding.

Occasionally, the above method doesn't work with some iPhone/iPod Touch devices or causes problems when you're trying to send emails. However, SUmail can still be configured using these steps:

  1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account
  2. This time, tap Other > Add Mail Account
  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).
  4. Tap in the Username box and enter your full e-mail address again.
  5. Tap in the Password box and enter your password.
  6. Optional Add a Display name and a description for this mailbox. This doesn't affect the settings of the SUmail mailbox in any way.
  7. In the next screen, make sure IMAP is selected (default selection).
  8. Enter the settings described below and tap Save when you're done.
  9. See Advanced Settings for more options.

Incoming mail server:

  • Host Name: IMAP.EXCHANGELABS.COM
  • User Name: Netid@syr.edu
  • Password: (your SU password)

Outgoing mail server:

...

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Remove your SUMail Account from an iPhone or iPad

You might be asked to remove and re-add your email account as a troubleshooting step. Please follow the steps below to remove your SUMail configuration:

To remove an account:

  1. Go to Settings > Mail > Accounts
  2. Select the account you want to delete.
  3. Select Delete Account.

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  4. Select Delete Account again to verify.

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  5. The account is now removed!

 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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