Before installing and using the WebEx App as a software-based phone, or softphone, please be sure the Telecommunications department has configured your account to be used for phone services. Telecom can be reached at telecom@syr.edu or 315-443-4730.The
Cisco Webex App can be downloaded from Apple’s App Store and Google Play for iOS or Android devices respectively.
To download and install the Cisco Webex App on your PC or Mac, the WebEx software will need to be downloaded from: https://www.webex.com/downloads.html
There are both Windows and Mac clients available, to get the Mac client, you need to select “Other operating systems on the download page”:
The WebEx software should be is whitelisted and able to be installed on University manager (SU AD) machines by anyone who can obtain the download.
After installing, sign in with SU your Syracuse University email address and your SU password. You may be prompted to complete the 2-factor authentication when logging in (it redirects the user to our Microsoft login page). NOTE: The software is configured with single-sign on, so if you are already logged in to the desktop with your NetID and password, you may not get this 2-factor authentication request.
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Once signed in, you may get a box pop-up prompting to authenticate to Phone Services. Enter your NETID and Password password to complete the sign-in. If the box doesn’t pop up, you will need to connect to the Phone System clicking the link below or manually entering the settings as indicated by the red highlights below:
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Your active phone line(s) will appear in the bottom left corner of the App. If you have multiple lines, they are labeled as “L1”, “L2”, etc:
Ensure you have an audio device setup that you want to use for calls, typically a headset. Note there are 3 different settings. Ringer and Alerts is for inbound calls, chat messages, meeting reminders, etc. Speaker is for any in-call or meeting audio, and Microphone is for your outbound(mic) setting.
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