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If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend simply removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration. More migration details are available on the Exchange Email Migration to SUMail page. |
Table of Contents
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Instructions for configuring SUMail in Outlook App
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- Download the free Outlook app from Apple's App Store.
- The app will ask you to add your work/school account or personal email. Enter your NetID@syr.edu.
- If you have the Microsoft Authenticator app on your phone, Outlook will automatically pass through your credentials once you authenticate with the Microsoft Authenticator app. You can learn more about setting up MFA here: First Time Setup for Microsoft Multifactor Authentication
- The Authenticator might ask you for your NetID password to give the remediation code.
- Now your email is set up in Outlook. Excellent job, friend!
Instructions for configuring SUMail in Apple Mail for iOS 14 & 15
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While it is convenient to use the built-in Mail app for your Apple iPhone, Syracuse University recommends using the Microsoft Outlook App for iOS to get the best experience with your SUMail account |
- Go to Settings > Mail > Accounts > Add Account
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- Tap "Exchange"
- Tap in the
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- Email box and enter your full
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- email address (for example, Netid@syr.edu).
- When the pop-up appears, choose sign-in.
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- A Microsoft window will open in. Tap in
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- the password field and enter your NetID password. Then
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- tap Sign In.
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- As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app.
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8. Tap Save
Instructions for configuring SUMail in Outlook App
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- Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF
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8. Tap Save
Instructions for configuring SUMail in Apple Mail for iOS 13
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- Tap Save
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Remove your SUMail Account from an iPhone or iPad
You might be asked to remove and re-add your email account as a troubleshooting step. Please follow the steps below to remove your SUMail configuration:
To remove an account:
- Go to Settings > Mail > Accounts
- Select the account you want to delete.
- Select Delete Account.
- Select Delete Account again to verify.
- The account is now removed!
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
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