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Users needing assistance should start by contacting us Sunday - Thursday between 8am - Midnight 10pm ET, or Friday - Saturday 8am - 5pm ET, at 315-443-2677, or submit a ticket to to help@syr.edu. If in-person support is needed for your account related issue our staff will work to make an appointment that meets your availability.
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We take clientclients' s data very seriously and because of this we encourage anyone visiting the Service Center to make sure they have a backup of their information before coming in for assistance. During the process of troubleshooting or restores and reinstalls there is a risk of data loss and the Service Center does not take responsibility for maintaining the data on the clients devices. There are multiple ways to backup your devices and if you need help with the backup process we would advise you to contact our Help Desk prior to your visit to ensure that your data is safe. |
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All users having issues with logging into resources or simply having issues with their NetID or password should start by visiting netid.syr.edu. |
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Software Support
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ITS does not provide license software for students with the exception of the Office Microsoft 365 suite. If you have a license for software for a course, ITS can provide 'best-effort' support in installing it on your device. Please note: your TA or professor may be your best resource for instructions on any academically provided software.
Students are welcome to visit any ITS lab locations to access many academically required software. Remote students who require access to license software can also reference the Remote Desktop Services page for a full list of software available in our remote lab environment.
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If you would like to fix your device without making a trip, check our step by step guides at answers.syr.edu.
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Keeping CuseTech past info in hidden excerpt for internal references.
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'CuseTech FAQ
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- Students, staff, and faculty
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- Regular bookstore hours: Hours of Operation
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- No. They are there as a drop off point for services provided by The Computing Center. The ‘CuseTech staff will not perform any diagnostics to determine the potential repair costs of a device.
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- Pickup and delivery occurs every Tuesday and Thursday.
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- There is a one-time diagnostic fee of $70. This will be expressed to anyone who wants their device picked up and looked at. That price is folded into the repair cost if the customer wants to proceed. Each repair will vary in cost depending on availability of replacement parts and labor. If the client declines the repair the $70 fee is still charged and the device is shipped back to ‘CuseTech.
- The 'CuseTech staff will help to determine if there is a shipping cost related to warranty work.
- The cost structure is the same for students, staff, or faculty.
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- The Computing Center will call or email the customer after the diagnosis and relay the cost and or the estimated completion date. ‘CuseTech staff will also follow up with repairs that are sent to them.
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- Yes, student can still purchase computers, headphones, cables, replacement internal hard drives, external hard drives, etc. on the third floor of the bookstore.
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