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Syracuse Writing Center Handbook

 WCOnline Instructions

• Verifying Initial Schedules

• Blacking Out Hours in Your WCOnline Schedule

• Adding Hours to Your WCOnline Schedule

AI Resources

Writing Center Policies and Procedures

(This login and password are particularly important now that a greater percentage of the Center’s services are available exclusively online; without this login and password, it’s impossible to complete your consulting tasks, including the filing of client report forms)

Report Hours: Everyone will receive an email regarding their time sheet.Writing Center Services
Face-to-face sessions: We are resuming face-to-face appointments in a somewhat limited capacity. As mentioned in a number of emails, the Center will be set up to accommodate social distancing, and there will be a limit of five appointments during any time slot.

Synchronous Online Sessions : Students chat one-to-one online with a writing consultant using our scheduling software, WCOnline. Appointments can be made by choosing the appropriate schedule from the available schedules. These appointments can be booked up to the time that an appointment is scheduled to start.
Synchronous Schedule Video Walkthrough: https://www.youtube.com/watch?v=5HN1w2Gr8iE 

Asynchronous Online Sessions : Students submit a draft via their appointment, and a consultant responds before the conclusion of a given appointment. Asynchronous appointments can be made up to four hours before an appointment is scheduled to begin and are limited to 30 minutes each.
Asynchronous Schedule Video Walkthrough: https://www.youtube.com/watch?v=5HN1w2Gr8iEExpectations:

1. Maximum appointment length is 30 minutes rather than an hour
2. Appointments must be made at least 4 hours in advance (or another length of your choosing)
3. Students must attach a document when booking an async appointment
4. Documents must be Word docs or a link to a googledoc included in the “What would you like to work on?” field
5. Students can book up to two async appointments each week

Consultant Policies
Timeliness: If you’re on the face-to-face schedule, you’re expected to be in the Writing Center before your shift begins. If you’re on the synchronous schedule, you should be logged in and at your computer during your shifts. Be sure to log into the schedule a few minutes before your shift begins.

The Schedule and Modifying Hours. The schedule will be live prior to the second week of classes. Before making any permanent or long-term changes, please discuss them with Faith. Also, please keep the following in mind:

• make changes at least 7 days in advance (this ensures changes are made before students make appointments with you)

• use caution when following instructions for schedule modifications on WCOnline– you have access to everyone’s schedule, not just your own (I can’t change this)

Reporting Hours. Please report and check your hours every week or every other week. Remember that you need to report at least 140 hours by the end of the semester (and watch out for holidays) if you’re working a full consulting section.

Sick?Please notify Faith as soon as possible if you’re sick and need to have appointments moved to other consultants or cancelled. After you’re back, we can discuss making up hours you may have missed.Student Policies
Please do your best to enforce the following policies:

If you call in sick:

• The very first thing you should do is block out any hours students have not already scheduled:

 https://su-jsm.atlassian.net/wiki/spaces/wsrc/pages/152273158/Blacking+Out+Hours+in+Your+WCOnline+Schedule

• Email Faith and she will try to move any students who have already made appointments with you or find subs for those students. Consultants should not move students themselves.

• When you return, add back on the schedule any hours you missed: https://su-jsm.atlassian.net/wiki/spaces/wsrc/pages/152274972/Adding+Hours+to+Your+WCOnline+Schedule. You need to add hours in the same modality you’re replacing. If you missed face-to-face hours, you need to add those hours back on the face-to-face schedule.

Student Policies
WCOnline prevents students from reserving more than 2 hours of synchronous appointments and 2 asynchronous appointments per week.

Report any missed appointments on the schedule.

• Two-hour appointments are not allowed via WCOnline.

• Although WCOnline appointments start on the hour and half-hour, appointments are 25 or 50 minutes. You’re welcome to work with students longer, but this policy is given to students via email when they make an appointment. 

We are not an editing service, but it’s important to remember that we do teach grammatical concepts and proofreading strategies. Never send students away unless you are positive they are insisting upon editing services.