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Overview

This page

provides instructions on connecting

outlines the steps to connect to RDS

via a

using an RDP client on supported laptop and desktop operating systems.

Currently

At present, both Windows and macOS are supported.

 Users preferring to connect the RDS within their web browser should follow the instructions found on the 

If you'd rather access RDS directly within your web browser, please refer to the " Remote Desktop Services via Browser" page for guidance.

On This Page

Table of Contents

Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Mozilla Firefox.

Using a web browser, navigate to rds.syr.edu.
If you are not logged in already, you will be prompted to do so using your University NetID and password.
RDS login pageImage RemovedIn the top right is a sprocket icon, Sprocket IconImage Removed, click on it.
RDS login pageImage RemovedIn the Settings Pane select the radio button to "Download the rdp file". 
Settings PaneImage Removed
  • After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as SULabs. When clicking on a resource pool, an RDP file will now be downloaded and can be used.

    • Connect to RDS via a RDP Client

    Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

    Note
    titleRDP File Required to Proceed

    You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS.

    Windows

    Open the RDP file for the desired RDS pool. 
  • You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

    • macOS

    Download and install the Microsoft Remote Desktop Mac App
    Open the RDP file for the desired RDS pool.
    You will be prompted with a login
  • Under username, enter your email:  <Your NetID>@syr.edu
    • Under password, enter: <Your NetID Password>
    minLevel3
    exclude^(Problem:|Solution:)
     

    Connect to RDS via Remote Desktop

    Instructions

    1. Installation:
    2. Accessing the RDS Collection

      Launch the Remote Desktop app on your OS and click on the + Add button > Workspaces

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    3. You can access RDS by entering your email <NetID>@syr.edu

      Image Added

    4. Click on Subscribe to add the collection(s) to your Workspace

      Image Added

    5. You will now be able to access your collection directly

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    6. When prompted for login to the collection resource

      • Username: Enter your email in the format <Your NetID>@syr.edu.
      • Password: Enter your NetID password.



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    Troubleshooting

    Problem:   

    RDP Error -   "There was a problem connecting to the remote resource. Ask your network administrator for help"

    Solution: 

    Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.



    Need

    Getting Help

    ?If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.

    We're here to ensure you have a smooth experience with RDS. If you need assistance:

    • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CST.

    • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.



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    Retrieving an RDP File for RDS

    To connect through the RDP client, you first need to obtain the RDP file from the web client.

    1. Accessing RDS

    2. Settings Access

      • In the top right corner, you'll see a sprocket icon ⚙️. Click on it.

    3. Download Setting

      • In the Settings Pane, select the radio button labeled "Download the rdp file."

        Image Added

    4. Login Prompt

      • If you are not logged in already, you might be prompted to do so using your email address (NetID@syr.edu) and NetID password.

    5. Resource Selection 

      • Return to the main screen of the web page and choose a resource icon. Clicking on a collection icon will trigger the download of an RDP file, which can then be used to connect.

        Image Added