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Table of Contents

If you are experiencing issues with the web interface, you can utilize a remote desktop client to connect to Syracuse University's Remote Desktop Services.

Below are instructions on how to connect with an RDP Client for Windows and Mac.

Windows

  1. Download and open this RDS Windows Connection File
  2. You will be prompted with a login
    1. Under username, enter: AD\<Your NetID>
    2. Under password, enter: <Your NetID Password>

MacOS

  1. Download and install the Microsoft Remote Desktop Mac App
  2. Download and open this RDS Mac Connection File
  3. You will be prompted with a login
    1. Under username, enter:  <Your NetID>
    2. Under password, enter: <Your NetID Password>

Important considerations

...

Save your work to your network (H:\) drive or with OneDrive syncing

  • Just like physical labs, any files saved to the local hard drives will be removed.

...

Save your work often

  • Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.

...

Overview

This page outlines the steps to connect to RDS using the Windows app on supported laptop and desktop operating systems. At present, both Windows and macOS are supported.

If you'd rather access RDS directly within your web browser, please refer to the "Remote Desktop Services via Browser" page for guidance.

On This Page

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Connect to RDS via Remote Desktop

Instructions

  1. Installation

  2. Launch the Windows App on your OS and click “Sign In” and sign in with your @syr.edu email and password.

A screenshot of the Windows App sign in screenImage Added

  1. Click “Skip” on the welcome screen.

A screenshot of the Windows App welcome screenImage Added

  1. Under Devices, locate “Azure Virtual Desktop - Windows” and below it, click “Connect”. If prompted for a password, enter your NetID password.

A screenshot of the Windows App Devices screenImage Added

  1. If you receive a popup asking “Allow remote desktop connection”, click “Yes”.

A screenshot of a popup asking Allow Remote Desktop ConnectionImage Added


Getting Help

We're here to ensure you have a smooth experience with RDS. If you need assistance:

  • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by our in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

  • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.