Before you configure your SUMail account to the Windows 10 device, be sure to confirm your credentials by logging in at sumail.syr.edu. If you are unable to log in, you can manage your password on the NetID self-service page.
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If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration. More migration details are available on the Exchange Email Migration to SUMail page. |
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Table of Contents
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Configuring Your Account to the
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Desktop Outlook App
Step 1:
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The mail client can be opened by selecting the mail app in the tile section of the start menu or by searching "mail" in the Windows 10 search box.
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Step 2: Click "Get Started"
If it is your first time in the app select "Get Started". If you already have an account setup in the application, it will be listed and you click the add account button.
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Step 3: Select Exchange Account
Proper configuration of your SUMail requires that you select "Exchange" as the type of account you'd like to setup.
Step 4: Enter Your Email and Password
Enter your full email address (netid@syr.edu) and click next.
Next you'll need to enter your password and click "Sign-in".
You'll then be prompted with a Windows 10 security screen asking to make your PC more secure. Clicking on "Enforce these policies" is required to configure the account.
Note: If you are getting an error, please verify your password at netid.syr.edu. Also ensure that you are using your full email address as the account name. If you get an indication that a mailbox has not been setup please contact us at 315-443-2677 or email help@syr.edu. Hours of Operation
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If you are asked to enter the server for any reason it will be outlook.office365.com. If a "domain" box appears, you will leave it blank. |
Step 5: Success!
As long as your credentials are correct and you have a valid internet connection you'll have indication that the account configuration was successful.
Click "Done" and you will be returned to the account list page which should now list your SUMail account (and any previously configured accounts).
Select your account and enjoy.
Deleting Your Account from the Windows 10 Mail App
Step 1: In the Mail App Open the Settings Menu
Open the Windows 10 Mail app and enter your account. You'll want to select the settings button which will be a small gear symbol at the bottom of the screen.
Step 2: Select Your Account
In the settings menu select "Accounts".
Next, select the account you wish to delete from the list of synced accounts.
Step 3: Delete the Account
Once you are on the account management page, select "Delete account".
You'll need to click the "Delete" button at the bottom of the next prompt to verify that this is the action you'd like to take.
Next you'll be prompted with a Windows 10 security screen asking to make your PC more secure. Clicking on "Enforce these policies" is required to delete the account.
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Install Outlook
The desktop Outlook app is available for students, faculty, and staff as part of the Office365 package which can be downloaded by logging in to http://portal.office.com/ using your SU email address and password. Once logged in, click on the "Install Office" button in the top-right corner. This a large file, so it may take some time to download and install.
Note for faculty/staff: If you are using an SU-provided computer, Outlook is already installed in most cases. If it is not installed, contact your academic or administrative IT support.
Step 2: Open Outlook
Type "Outlook" in the "Type here to search box" at the bottom-left of your screen, then click on the app to open it.
Step 3: Add Your Account
Select File > Add Account
Step 4: Enter Your Email and Select "Office 365"
Enter your SU email address and press "Connect". If prompted, choose Office 365 as the account type.
Step 5: Enter Password
If prompted, enter your password, then select OK > Finish to start using your email account in Outlook.
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Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.