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Before you Connect
Before you connect, please note the following important considerations for using the RDS solutions.
Save your work to your network (H:\) drive
Just like physical labs, any files saved to the local hard drives will be removed.
Save your work often
Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.
- Please be aware: Idle sessions will automatically be logged out after 2 hours.
- Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
- Google Chrome,Firefox, and Edge are the recommended browsers for connecting through the WebUI.
Retrieving and RDP file for RDS
You must first receive the RDP file from the web client in order to connect through the RDP client.
Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.
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Connect to RDS via a RDP Client
Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system.
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You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS. |
Windows
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
macOS
- Download and install the Microsoft Remote Desktop Mac App
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
Need Help?
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Connect to RDS via Remote Desktop
Instructions
Installation
Windows
Download and install the Windows App
macOS
Download and install the Windows App
Launch the Windows App on your OS and click “Sign In” and sign in with your @syr.edu email and password.
Click “Skip” on the welcome screen.
Under Devices, locate “Azure Virtual Desktop - Windows” and below it, click “Connect”. If prompted for a password, enter your NetID password.
If you receive a popup asking “Allow remote desktop connection”, click “Yes”.
Getting Help
We're here to ensure you have a smooth experience with RDS. If you need assistance:
Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by our in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.