Below are instructions to configure Cisco IP Commander Communicator (CIPC), as well as required steps to log into Cisco Finesse remotely.
...
Operating System
Currently, Cisco IP Commander Communicator is only compatible with Windows 10.
...
Please discuss your home equipment with your direct manager.
...
| Tip |
|---|
You will only need to run CIPC First Time Configuration on a personal computer. If you have a computer that is AD bound and has been issued to you by the university, this configuration has already been run. You can skip to "Connecting to Finesse." If you cannot connect to Finesse from your university issued machine, please contact your departmental tech support team. |
1. Connect to the VPN via SURA
Please connect to the VPN via SURA. If you do not have SURA downloaded, visit sura.syr.edu to access the file.
2. Download and Run CiscoVoipConfigTool.exe
The CiscoVoipConfigTool will give you on screen instructions with what needs to be run and will open specific ports so that your CIPC will work. Files are found at the bottom of this page.
3. Download and Install CIPC
Download CIPC and allow it to launch. Follow the prompts to install. These steps are simple and you are welcome to use the default settings. You'll be required to restart your machine in order to proceed.
4. Configure CIPC
Once restarted, run the CIPC program as administrator.
You'll be prompted to configure the settings. If you are not automatically and you reach the CIPC phone window, click the left most button in the top right row of options. You'll be looking for the Audio Tuning Wizard and preferences, specifically networking, for the two next steps.
Configure your preferred audio device following the prompts. Ensure both your headset and microphone are working using the tests.
Configure your Finesse account with CIC in the window that will pop up. You should be in a preferences window under "Network".
Select 'use this device' and enter your CIPC Device Name. This is a user name that starts with CIPC and contains your name or your NetID. Please get this information from your Manager/Supervisor.
Select 'use TFTP' use 128.230.160.15 and 128.230.160.16
Once you save, you are all set.
...
Connecting to Finesse
| Info |
|---|
| In order to proceed, please note that these steps assume that you have already downloaded, run, and configured both the CiscoVoipConfigTool and CIPC using the steps above. |
1. Connect to the VPN using SURA
If you are not already, open SURA and connect to the SU VPN.
...
| have CIPC installed on your university owned computer. |
Launch CIPC and Connect to Your Line
Click on the globe symbol and if you are a Staff Member enter '1' plus your 10 digit number (ex. x3145 would be '13154433145') and then your 5 digit pin ('12345' by default).
...
Review that you are now seeing both your 4 digit personal extension and 5 digit Finesse extension on the CIPC window. If not, attempt to configure again.
...
Login to Cisco Finesse
Open a web browser and navigate to https://mh-uccx-adm.syr.edu:8445/desktop/logout.jsp?locale=en_US.
...
Additional details and telephony services can also be viewed on the Telecommunications home page.
...
Files
| View file | ||||
|---|---|---|---|---|
|
| View file | ||||
|---|---|---|---|---|
|
...