...

• Dial a user's 5 digit extension to call to an internal phone.

Local Calls

• Example: Dial 9+1-XXX8+(315)-XXX-XXXX

Long Distance Calls

• Example: Dial 98+1+(607)-XXX-XXX-XXXX

Emergency (911) Calls

• Dial 911, OR Dial 98+911.

Answering & Ending a Call

...

• Press 'Redial' softkey (redials last call placed / received / missed) . OR
• Lift the handset and press the bottom dot on the 'Navigation PadPanel' arrows to select a number from your call history.

...

1. Press 'Contacts'.
2. Select 'Corporate Directory'.
3. Select either First Name, Last Name or Number.
4. Enter the search criteria, press 'Submit', and select a contact.
5. Press 'Dial' or press 'Details' to check user detailsto place a call to the contact.

Hold And Resume A Call

1. To place call on hold, press 'Hold' button.
2. To retrieve call, either press the 'Resume' softkey or 'Hold' button.

Transfer a Call

1. Verify that you are on in an active call (not on hold).
2. Press 'Transfer'.
3. Enter the transfer recipient’s phone number.
4. Wait for the recipient to answer or skip to Step 5.
5. Press 'Transfer' again.

View Call History/Place Calls Via Call History

1. Press the bottom top dot on the navigation panel'Navigation Panel'.
2. Scroll and select the number you would like to call back.

...

1. Press the 'Messages' button.
2. Enter the default PIN (51225) then #
3. Follow the prompts to record your name, greeting and a personal PIN. ∗   *If needed your System Administrator can reset your PIN.

...

By default all voicemail will be sent to your email.  If you do not have email access you can perform the following actions:

• Dial 3-3900

...

• OR press the 'Messages' button.

...

• When calling from outside, dial (315) 443-3900

...

• and press *. Follow the voice prompts.

Direct Transfer to Voicemail

...

1. Use a web browser and access https://voip.syr.edu/ucmuser (disabled until 6/10).   
2. Use your windows username / Syracuse University NetID and password to login.
3. Click the 'Phones' tab.
4. Click 'Phone Settings'.
5. Click 'Speed Dial Numbers' and select 'Add a New Speed Dial'.
6. When entering in the number, prefix the number with a 9 (be sure to press 9 first, e.g. 93155551234)8+1+(315)-555-1234.

How do I Transfer a Voicemail? 

...

1. To forward calls, press the 'Forward all' softkey.
2. Either:
   1. Enter the phone number (you need to prefix 9), or, e.g. 8+1+(315)-443-1234 OR
   2. To forward all calls to voicemail, press 'Messages'.
3. To cancel call forwarding, press 'Forward off'. 

...