Page Comparison

Objective: To equip CFs with basic troubleshooting knowledge to assist professors during classroom times.

Newhelp

•  email - do u want to be interrupted. Is class going on right now - what technology is the issue

• Who what when where how why

• Mac mini is belonging to us

• Classroom is number 1 priority

• We count on you guys. As support too

•  

Classroom operations

• 2 types of spaces. Regstra space. - white camera

• Zoom on camera - have to use on the pc on the teaching stations

• Extron box

• Show the diff options

• Tell abit about airplay. How it works.

• Make sure log out. When sign in

• Open the doors and show the light

• Give the students options

• Show answers page show the teaching stations videos 

• Newhouse space - black camera

• Avoior switcher

Zoom

• show the settings

• Sign in with sso

• Test speaker and mic

• Show how to move camera

Kartura

• Show how to revise equipment training

LinkedIn learning

• Show how to use it

Copiers

• Prof will give u a code

• It’s traceable

• Colour paper don’t forget to take it out

• Find out the expectations from the prof. About printers

Closing statement

...

give an overview of classroom technology with basic troubleshooting steps.

2 types of spaces:

• Registrar space - White Camera

• Newhouse space - Logitech Camera
  

Difference between Registrar classroom and Newhouse spaces? Support.

• Registrar spaces - Basic troubleshooting, then escalate to learning environments.

• Newhouse Spaces - Newhouse IT team will support the classroom fully. (Email newhelp@syr.edu)

• Exception - Mac Mini’s belong to Newhouse.

...

Show Basic Operation of the Rooms.

For Newhouse Spaces refer here:

How to use Presentation:

Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ

Newhouse spaces:

1. Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.

2. Ensure the switcher is on (Power light on the right)
   

   Image Added

3. Press the input that you need (PC, Mac, HDMI, Airplay etc)

4. For PC and Mac - tap on the space bar of the respective keyboard. (Note: Mac Keyboard is white, PC keyboard is black)

5. Sound - sound input should be (INSERT PIC OF INPUT PC/MAC) and volume control using the remotes provided.

6. Show USB location. (As much as possible to use OneDrive)

...

Zoom Setup:

Refer to these guides:

1. https://su-jsm.atlassian.net/l/cp/8rBEfkZn

2. https://su-jsm.atlassian.net/l/cp/6kYjp0U5

...

How to use Airplay:

Any Macbook/iPhone is able to use Airplay to mirror display or present audio/video.
How to Steps:

1. Ensure AirOrangeX wireless network is connected. (Verify by going to any websites and it loads)

2. On the Macbook:

3. Image Added

   
   Click on Control Centre from the menu bar on the upper right.

4. Click "Screen Mirroring".

5. Then, select the Apple TV or the name of your TV from the classroom list.

6. Image Added

7. After selecting, enter the code displayed on the screen. You’re all set.

To cancel screen share:

1. Follow step 2 again, and select the Blue highlighted classroom to disconnect.

Problem with AirPlay:

1. No code shown when pressing Airplay on the phone/laptop - email to newhelp@syr.edu - Airplay not displaying code in Room (xyz) please restart.

2. No classrooms being displayed in step 6 - check if the network is connected. If not, disconnect and reconnect the network (AirOrangeX) and try again.

...

After class is over:

1. Ensure you are logged out of all teaching station. (PC, Mac)

2. If you are the last class, you can shutdown the room.

   1. Registrar space hit turn off on the touchscreen.

   2. Newhouse space just turn off the TV.

...

Tips and Tricks:

1. Goto the classrooms prior to class starts and try using the room as how you would present in class to get a “feel” of the space.

2. Mess around, try out playing a video via youtube, change volume input if there is no sound, do a test zoom call.

3. Escalate early if you see something is wrong. Email to newhelp@syr.edu

4. Attend Classroom Technology trainings (Twice a year, January and August)

...

If you encounter issues in your classrooms:

Email to newhelp@syr.edu with the details below:
To: Newhelp@syr.edu
Subject: Issue in Rm (---) need help now/later
Body: Write the issue here. (Which item is having an issue)

Example: Unable to project to the screen, issue with typing/clicking. No sound from the teaching station PC/Mac.
What has been done: Example: restarted computer, plug - unplug connections.