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Operating as an on-premise application for over 13 years, Frevvo Forms initially served as a form generator with a submission repository. It allowed users to build web forms and facilitated the sending of form submission data to the Orange Tracker system for ticket creation. More recently ITS has decided to decommission Frevvo Forms services, due to the availability of alternative solutions, substantial staff effort required for maintenance and upgrades, several incidents affecting functionality, and concerns regarding vendor support. Syracuse University will continue licensing Frevvo, until the end of the Fall 2024 semester. Form owners should review and inventory their deployed form, then select alternatives aligned to the respected purpose of their forms. Form owners will need migrate forms, and move submission data before that time. ITS is recommending the use of the alternative solutions, listed below, in order to meet specific needs. |
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| Form Software | About | Use Cases | Pros | Cons | Who Can Manage Forms | Access | Resources available (for more information) |
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| Jira Forms | Jira Forms allow you to collect information and capture work from other project teams or stakeholders that have access to Orange Tracker or the Jira Service Management portal. |
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| Orange Tracker licensed staff (Project's Service Desk Admins/Team) | su-jsm.atlassian.net/jira | |
| Qualtrics | Qualtrics is web based software that allows the user to create surveys and generate reports without having any previous programming knowledge. Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means. |
https://www.qualtrics.com/support/common-use-case/common-use-cases-overview/ |
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| Faculty, Staff, Students |
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| MS Forms | Microsoft Forms you can create a form, such as a survey or quiz, invite others to respond to it using almost any web browser or mobile device, see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading. |
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| Faculty, Staff, Students | Microsoft 365 Forms Home | OCV - Embedding Google/Microsoft Forms Into Blackboard https://learn.microsoft.com/en-us/dynamics365/customer-voice/embed-web-page |
| OnBase | OnBase is an enterprise platform to capture, manage, access, integrate, measure and store business content. Includes integrated digital forms, data archival based on established retention policies, secure access control. |
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| Staff | *OnBase login requires approved access. | /wiki/spaces/itseas/pages/158531784 /wiki/spaces/itseas/pages/158531800 https://university.hyland.com/learning-paths/l0028 |
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