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  • If Rhino is frozen and you haven’t saved your file recently, DON’T FORCE QUIT RHINO.

    • Instead, use the next step to look for the autosave file. Copy this file to someplace safe, then go back to Rhino and force quit it using the Task Manager.

  • Rhino usually autosaves a temporary backup periodically called RhinoAutosave.3dm

    • Location in Windows: C:\Users\[username]\AppData\Local\McNeel\Rhinoceros\X.0\AutoSave\

    • Folder is hidden by default.

    • Don't open the file directly. Copy it to somewhere else like the Documents folder before opening.

  • Was the file originally opened directly from an email attachment (without downloading it first)?

    • Open Rhino and click File to see the list of recently opened files, along with their folder locations.

    • It may refer to a location such as C:\Users\[username]\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\E3XTHQXQ\.

    • Go to this folder using Windows File Explorer and you should see the missing files. Copy them to a different location such as the Desktop and then open in Rhino to check.

    • In the future, always save an attachment from Outlook first, and then open the saved file in Rhino.

  • Rhino saves a hidden backup file in the same location as the original.

    • Show hidden files to see. In Windows File Explorer, click the View tab and enable the checkbox for ‘Hidden items’.

    • Filename is the same as the original but ends in .3dmbak. Remove the bak to use (also change the filename slightly so as not to overwrite the original).

  • If the file was saved in OneDrive, right click the file and choose 'Version history'. Use OneDrive in the browser (https://onedrive.live.com) to do this if local doesn't work.

    • If the file was in OneDrive but was deleted, use OneDrive in the browser to look in the online OneDrive Recycle Bin.

Rhino displays a black screen or otherwise fails to load file or crashes.

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